Gargi Gupta

Technical Program Manager

Gurugram, Haryana, India6 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Successfully managed $1M book of business.
Facilitated digital adoption for 30+ enterprises.
Expertise in customer success management.

Stackforce AI infers this person is a SaaS Customer Success Manager with strong project management skills.

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Skills

Core Skills

Customer Success ManagementProject ManagementSales StrategyMarketingJava Development

Other Skills

Account ManagementCommunicationConsultingCustomer EngagementCustomer ExperienceCustomer ServiceCustomer Service ManagementEvent ManagementJavaManagementMarketing StrategyResearchTechnology SolutionsWeb Services

About

At Unbxd Inc., my focus is on steering complex technology projects to success, leveraging my MBA from Xavier Institute of Management and BTech in Information Technology. My expertise in customer success management informs my approach, ensuring that all technical solutions resonate with client needs and drive substantial ROI, as evidenced by my previous work at Whatfix, where I managed a book of business worth USD $1M. My tenure at Whatfix honed my skills in project management and customer service, where our team facilitated accelerated digital adoption for over thirty enterprises, significantly boosting platform engagement. With a firm belief in collaborative success, I strive to foster strategic partnerships and deliver value-driven results, employing both my academic knowledge and practical experience in the ever-evolving tech landscape.

Experience

Unbxd inc., a netcore company

Technical Program Manager

Aug 2023 – Present · 2 yrs 7 mos

Whatfix

2 roles

Associate Customer Success Manager

Jan 2023 – Aug 2023 · 7 mos · Bengaluru, Karnataka, India

Accelerated the DAP onboarding and implementation journey for 30+ Large and Mid size Enterprises in
EMEA with a book of business amounting to USD $1M
Conducted quarterly EBRs and regular product training sessions for all enterprise accounts.
Ensured increased platform adoption - achieving optimal results & ROI on implementation.
Monitored usage throughout the customer lifecycle to identify at-risk accounts & mitigation churn.
Ensured customer success with focus on positive business use cases, value realisation, consumption
improvement and strategic advisory
Worked with internal teams (sales, product, engineering & support) to provide timely assistance to
clients.

Customer ServiceCustomer ExperienceAccount ManagementCommunicationCustomer Service ManagementProject Management+2

Management Trainee

May 2022 – Feb 2023 · 9 mos · Bengaluru, Karnataka, India

Kohler power - engines

Sales Intern

May 2021 – Jul 2021 · 2 mos · Pune, Maharashtra, India

Project Title: Business Updates & Strategy for Growth: Diesel Engine (5 – 25 HP)
Worked with 30+ OEMs and dealers to assess partnerships and sales opportunities
Conducted an exhaustive primary and secondary research to understand customer’s pain points
Created a pull based B2C marketing strategy complementing the current push based B2B strategy
Designed a roadmap for next 6 months boosting social media presence

Cognizant

Programming Analyst

Dec 2017 – Jul 2020 · 2 yrs 7 mos · Pune, Maharashtra, India

Worked as a Java developer for a Fortune 500 client in developing their application with agile method
Strategized business and service layer design of the application with cross-functional teams
Improved the efficiency of code by 30% by maintaining the code quality and standards using sonar tool
Coordinated with clients and formulated their functional requirements through user stories
Enhanced productivity by regulating the rate of reporting issues in accordance with the testing team

JavaWeb ServicesProject ManagementJava Development