Mar 2021 – Feb 2025 · 3 yrs 11 mos · New York City Metropolitan Area · Remote

• As a Lead Solutions Consultant at Sprinklr, I leverage my 15+ years of experience in IT, Service Management, and Strategic Consulting / Change Management to ensure that my customers achieve their business and personal goals and provide seamless and personalized customer experiences.
• Currently leading our US Federal pre-sales vertical, as part of our dedicated Federal team, leading the charge in codifying our solutions and operating model to specifically enable our hard-working public servants and dedicated service members.
• Previously, as the global financial services pre-sales vertical lead, facilitated/led a rock star team across our ecosystem to strengthen our business development efforts in various Financial Services sub-verticals, such as multi-channel banking, wealth management, and insurance.
• Successfully oversaw the account management operations for our most prominent Financial Services Global Strategic Accounts (GSA) by partnering with my account executives as well as collaborating with sales directors and our extended ecosystem to identify and uncover customer needs and pain points and articulate the value proposition and features of Sprinklr's unified customer experience management solution.

Jul 2018 – Mar 2021 · 2 yrs 8 mos · Cambridge, Massachusetts, United States · Hybrid

• Facilitated the digital technology transformations, including cybersecurity, of senior C-level executives from over 100+ mid- to large-sized public and private organizations in the United States and EMEA (e.g., Aerospace, Defense, Education, Energy, Financial Services, Government, and Technology), serving as their trusted change agent. Led and successfully completed over 60+ consulting projects, ranging from smaller initiatives lasting 4-8 weeks to global enterprise-wide programs spanning 12+ months.
• Consistently achieved exceptional performance as the top-performing consultant within the North American Strategy Consultant team, surpassing quarterly and annual revenue targets while concurrently enhancing team capabilities through the design and delivery of self-created training programs and mentorship initiatives.
• Played a key role in the co-management of our highest revenue consulting client in the public sector. Collaborated directly with the Deputy SAISO / CISO, serving as a trusted change agent and strategic partner, leading multiple successful engagements.
• Led the development of a comprehensive consulting offering focused on organizational change management for our global sales team to drive impactful transformations for our clients.

Jul 2015 – Jun 2018 · 2 yrs 11 mos · Cambridge, Massachusetts, United States · Hybrid

Feb 2013 – Jun 2015 · 2 yrs 4 mos · Cambridge, Massachusetts, United States · Hybrid

Oct 2008 – Feb 2013 · 4 yrs 4 mos · Boston, Massachusetts, United States · On-site

• Successfully led and managed technology initiatives across multiple complex departments by strategically aligning IT solutions with the university’s initiatives. Working directly with university leadership including President Silber, Associate Provosts, and the office of our CIO.
• Restructured our technology office to enable supporting three additional departments on-campus as well as thirty abroad sites, saving the university two full-time employees’ salaries.
• Effectively empowered and guided a team of six student workers and one full-time staff member under my supervision to successfully troubleshoot and resolve issues, significantly reducing the reliance on escalation, through the implementation of comprehensive standardization protocols across a global network of over 1,000 supported computers.
• Implemented robust global cybersecurity measures and best practices, effectively fortifying the department against potential threats and ensuring the confidentiality, integrity, and availability of sensitive information and critical systems.

Oct 2007 – Oct 2008 · 1 yr · Boston, Massachusetts, United States · On-site

Sep 2006 – Oct 2007 · 1 yr 1 mo · Boston, Massachusetts, United States · On-site

Jul 2004 – May 2006 · 1 yr 10 mos · Tokyo, Japan · On-site

• Enhanced and expanded the schools under my leadership by conducting workshops and training sessions for incoming faculty members. Through skillfully crafted lessons and impactful local marketing initiatives, I successfully doubled student enrollment for my region.

Sep 2002 – May 2004 · 1 yr 8 mos · Boston, Massachusetts, United States · On-site