Jun 2022 – Aug 2025 · 3 yrs 2 mos · Knoxville, Tennessee, United States

• We call our MSP customers, our partners because our relationship goes deeper than a mere transaction or sale. Our partners look to N-able to provide them with a world class technology that allows them to efficiently and securely scale their business and support the IT needs of the customers they need.

Oct 2019 – Mar 2022 · 2 yrs 5 mos · Redmond, Washington

• At UKG, Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, Ultimate Kronos Group believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, and workforce management solutions, UKG’s award-winning UltiPro, Workforce Dimensions, and Workforce Ready solutions help tens of thousands of organizations around the world and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better experience for everyone. With more than 12,000 employees around the world, UKG's own workplace culture has been named a best place to work all over the world, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit UKG.com

May 2017 – Oct 2019 · 2 yrs 5 mos · Redmond, Washington

• Senior Executive responsible for 4 Service businesses with annual revenues of ~$60MM+ & ~3,000+ customers for a $1B SaaS Company. Led an organization of 130 employees (~65% virtual) with responsibility for Implementation, Onboarding, Support, Post Live Consulting & Managed Services. Define & optimize Customer Lifecycle delivering 90-95+% CSAT scores while driving 7pt margin improvement in 24 months.

Oct 2015 – May 2017 · 1 yr 7 mos · Redmond, Washington

• Led organization of 50 employees providing benefit services to HCM SaaS customers. Created Managed Services Benefit & Employee Engagement Center offerings supporting YOY sales growth of ~30-40+%.

Feb 2015 – Oct 2015 · 8 mos · Seattle, Washington

• Led a Product (5) & Service Operations team (~72) responsible for creating a Voice of the Seller (VOC) Product to enhance Amazon’s 3P Seller experience.

Apr 2011 – Jan 2015 · 3 yrs 9 mos

• Led an Executive Relationship Management team of 40 employees focused on HCM SaaS services. Direct day to day Solution Optimization, Strategic Consulting, Customer Retention & Up-sale efforts for $500MM. 3-time Presidents Club award recipient.

Jun 2009 – Apr 2011 · 1 yr 10 mos

• HR strategy consultant providing daily support to 60 Business Partners and 6 Client Service Executives. Responsible for HR client strategy and customer retention in the nation’s leading PEO.

Jun 2007 – Jun 2009 · 2 yrs

• Led a team of 11 HR Business Partners who provided support to 500+ outsourcing customers while managing over $10M in ARR. Promoted to a newly developed role, Client Services Executive after significant retention impact was delivered in manager role.

Dec 2005 – Jun 2007 · 1 yr 6 mos

• Managed a book of business of 80 outsourced customers, providing HR support and leadership to their c-suites. Maintained 97% retention and nominated for customer retention team.

Mar 2005 – Dec 2005 · 9 mos · Dallas, Texas

Jul 2003 – Apr 2004 · 9 mos · Plano, Texas

Feb 2001 – Jun 2003 · 2 yrs 4 mos · Carrollton, Texas

Jul 2000 – Feb 2001 · 7 mos · Arlington, Texas