Josh Jackson

Co-Founder

Australia8 yrs 2 mos experience

Key Highlights

  • Second-time founder with a focus on agent-human communication.
  • Achieved 3x growth in enterprise product adoption.
  • Revamped onboarding for FinTech, boosting conversion rates.
Stackforce AI infers this person is a SaaS and Fintech product leader with a strong focus on customer experience and growth strategies.

Contact

Skills

Core Skills

Product ManagementBusiness DevelopmentCustomer ExperienceProduct Strategy

Other Skills

Data AnalysisAngel InvestingStartup InvestmentStakeholder ManagementManagementLeadershipCustomer ServicePMOContract RecruitmentTime ManagementFinancial ServicesBanking

About

2nd time founder building the world for agent to human comms.

Experience

8 yrs 2 mos
Total Experience
1 yr 3 mos
Average Tenure
2 mos
Current Experience

Demi

Founder

Mar 2026Present · 2 mos

  • Use business context to make decisions.

Relevance ai

Product Lead

Feb 2025Mar 2026 · 1 yr 1 mo · Sydney, New South Wales, Australia

  • Founding product hire, scaled Enterprise to 3x growth and our Slack/Meeting agents to 1000s of users.
Product ManagementBusiness Development

Freckle (freckle.io)

Product Lead

Sep 2024Feb 2025 · 5 mos · Sydney, New South Wales, Australia

  • Founding product hire. Scaled from 0 to 2,000 customers.
Product ManagementCustomer Experience

Ikaros

Product Lead

Mar 2024Sep 2024 · 6 mos · Sydney, New South Wales, Australia

  • Led the development and execution of product strategies for clients in FinTech and Ecommerce, driving growth and optimizing customer experiences.
  • Highlights:
  • Revamped the onboarding journey for a FinTech client, increasing conversion rates from 1.8% to 3.1%.
  • Refined customer profiles and product positioning, achieving record-high monthly subscriber growth.
  • Developed and launched a comprehensive data and insights dashboard, presenting findings and strategic recommendations to the Board.
Product StrategyCustomer Experience

Gousto

Product Manager

Mar 2022Sep 2023 · 1 yr 6 mos · Greater London, England, United Kingdom

  • Product Manager responsible for helping customers find the best recipes for them.
  • Key Areas: Menu Experience, Core Product Platform Optimisation
Product ManagementCustomer Experience

Hakamount

Founder

Sep 2020Sep 2023 · 3 yrs

  • Empowering your pursuit of performance.
  • Part-time venture that generated £14,000 ARR. The business was shut down in September 2023.

Tandem bank

2 roles

Product Manager

Mar 2020Mar 2022 · 2 yrs

  • Product Manager responsible for enabling the Bank to scale and meet its growth objectives.
  • Key Areas: Customer Onboarding Journey, Payments Infrastructure
Product Management

Senior Business Change Consultant

Apr 2019Mar 2020 · 11 mos

Product Management

Capgemini

Associate Consultant

Sep 2017Apr 2019 · 1 yr 7 mos · London Area, United Kingdom

  • Associate Consultant within the Banking and Diversified Financials business unit.
  • Previous projects:
  • Core Banking transformation (T24)
  • Regulatory Transformation (Retail Banking)
  • Data Migration (Insurance)

Education

Nottingham Trent University

Bachelor's Degree — Business Management

Jan 2013Jan 2017

Bedford School

High School

Jan 2006Jan 2013

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