Jul 2022 – May 2025 · 2 yrs 10 mos · Pune, Maharashtra, India · Hybrid

• Leading documentation projects for innovative intake management solutions.
• Led documentation projects for multiple cloud-enabled and cloud-native supplier management solutions.
• Contributing to product design and user experience.
• Mentoring junior team members.
• In addition to these regular responsibilities, I :
• Develop internal productivity tools for software documentation as an AI Developer.
• Organize learning events and hackathons (SAP Labs India AI Enablement Day 2023, Invent4Customers 2023, 2024
• Volunteer for The Hive @ SAP and d-shop platforms for developer-connect and maker events.

Oct 2019 – Jun 2022 · 2 yrs 8 mos

• Responsible for the information architecture and documentation of cloud-based Digital Intelligence products for Data Analysis, Machine Learning, and Artificial Intelligence.

Jan 2015 – Sep 2019 · 4 yrs 8 mos

• Responsible for the documentation of Digital Intelligence products for Data Analysis and Machine Learning. Also, developed and maintained documentation suits for products managing Proactive Care, Self Service, and Billing.

Aug 2010 – Dec 2014 · 4 yrs 4 mos

• As Technical Communication Expert, executing multiple documentation projects for BSS and CRM products involved in Ordering, Sales, Billing, Self Service, Proactive Customer Care, and lightweight cloud-based solutions. Handling end-to-end execution of challenging high-complexity technical documentation projects.
• Presently responsible for documenting Data Analysis and Machine Learning products.

Jun 2008 – Aug 2010 · 2 yrs 2 mos · Pune Area, India

• Major Projects:
• For a leading provider of measurement solutions, documented various products used for monitoring and measuring the performance and Quality of Service (QoS) for various wireless and wireline networks. Also, supervised multiple documentation projects for Data Warehousing and OSS related products, and helped develop eLearning content for product training.
• For a major telecom and Broadband service provider, documented Open Source-based OSS and BSS components developed in-house. Also, prepared whitepapers for upcoming solutions and maintained release notes for component updates.
• Also, successfully executed projects for diverse domains including life-sciences and e-commerce.
• Responsibilities:
• Leading technical writing teams
• Coordinating with globally-distributed teams
• Determining documentation requirements
• Planning, executing, and delivering high-quality product documentation projects
• Mentoring junior technical writers.

Mar 2007 – May 2008 · 1 yr 2 mos · Pune · On-site

• Managed documentation projects for Synygy's Incentive Compensation (IC) Management solutions.
• Responsibilities:
• Developing Online Help for Synygy IC Management Software v 11
• Preparing supporting documents used for Synygy software training and reviewing training material
• Reviewing Functional Design documents for upcoming versions of Synygy IC Management Software, and coordinating with product management, functional design and QA teams

Jan 2006 – Jan 2007 · 1 yr · Nagpur Area, India

• Developed components for software products providing complete IT Project Management solution. Also prepared product documentation for end-user and administrator audiences.
• Responsibilities:
• Developing components for a project management application using Delphi 6
• Preparing application documentation, developing Help feature and User Manuals
• Authoring articles introducing the product to be published in tech portals

Jan 2003 – Jan 2006 · 3 yrs

• As Regular Contributor specializing in Java, XML, Linux, and Open Source, authored articles and tutorials for Jupitermedia Corp group of websites: developer.com, Gamelan.com, Codeguru.com.
• Authored articles and tutorials include:
• Developing Java-based Mobile Games
• Developing efficient network and distributed applications with ACE
• Managing your configuration with JFig
• Logging with log4j: An Efficient Way to Log Java Applications
• Keel: The Meta-Framework
• Also authored a white paper "Running mobilized software on Intel Multicore Platform" for Intel. The complete list of published work available at www.mugdhav.in.

Jan 2001 – Jan 2003 · 2 yrs

• Worked with various IT companies, publishing houses, online newsletters, and tech portals including IBM and CNET Networks.
• Responsibilities:
• Authoring article "Meet diverse needs by using RSS to aggregate content" for CNET Networks
• Authoring articles "Introduction to netfilter/iptables", "Manage packages using Stow", and "SALT your wireless apps" for IBM. Articles also appeared on prestigious Slashdot portal
• Providing documentation, content development, and review services on contract basis to various organizations

Jan 2000 – Jan 2001 · 1 yr

• Designed, developed, and implemented web and wireless applications and components. Maintained the company’s website www.myzus.com. Also prepared product documentation and user manuals.
• Responsibilities:
• Designing and developing MiDas Publisher, a tool to rapidly create and publish WAP, Voice, and PDA-compatible versions of any existing website
• Designing and developing Intelligent Learning Agent component, a web component to learn and record the actions performed by a user, then automatically perform those actions on WAP or Voice-enabled devices to save time and efforts
• Preparing API documentation, Help feature, and User Manual