Mahesh Anand Tiwari

Operations Associate

Delhi, Delhi, India19 yrs 5 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 18+ years in OTC and global BPO delivery
  • Led a 25-member team managing complex portfolios
  • Proven ability to drive measurable business outcomes
Stackforce AI infers this person is a BPO expert with a strong focus on OTC and process transformation.

Contact

Skills

Core Skills

Order To CashProcess TransformationCollections ManagementProcess Compliance

Other Skills

People LeadershipDecision-MakingStakeholder ManagementClient DevelopmentCommunicationOperations ManagementCustomer Relationship Management (CRM)Performance ManagementTeam BuildingTeam ManagementAI AutomationService DeliveryTeam MotivationReporting & AnalysisContinuous Improvement

About

I help organizations improve cash flow, reduce DSO, and transform Order-to-Cash operations. With 18+ years in OTC and global BPO delivery, I have led large-scale operations across US and EMEA regions, consistently driving measurable improvements in collections performance, SLA adherence, and process efficiency. Currently at NTT DATA, I lead a 25-member team managing complex portfolios, focusing on: • Driving DSO reduction and overdue control • Improving cash flow through structured collections strategy • Leading automation and process transformation initiatives • Managing senior stakeholder relationships across global clients Previously, across Accenture and TCS, I have: • Transitioned and stabilized multiple global OTC processes • Implemented data-driven improvements improving reporting accuracy • Delivered consistent performance improvements in high-volume environments What sets me apart: • Strong blend of operations + transformation mindset • Proven ability to lead teams and influence senior stakeholders • Focus on measurable business outcomes—not just process I am currently exploring leadership opportunities in OTC, Finance Operations, and Process Transformation where I can drive impact at scale.

Experience

19 yrs 5 mos
Total Experience
3 yrs 5 mos
Average Tenure
9 yrs 6 mos
Current Experience

Ntt data north america

Team Manager

Oct 2016Present · 9 yrs 6 mos · Gurugram · Hybrid

  • Lead end-to-end Order-to-Cash (OTC) operations for global clients, managing billing, collections, and cash application for high-volume portfolios.
  • Key achievements: • Improved process efficiency by 15% through automation and workflow optimization
  • Managed a 25-member team, consistently delivering 99%+ SLA, KPI, and audit compliance
  • Drove DSO reduction and improved cash flow through structured collections strategy
  • Partnered with Finance, IT, and business stakeholders to enhance process performance and reporting accuracy
  • Recognized by VP leadership for driving team performance and operational excellence
  • Focused on delivering measurable business outcomes through a combination of operations excellence, automation, and stakeholder collaboration.
People LeadershipDecision-MakingStakeholder ManagementClient DevelopmentCommunicationOperations Management+28

Accenture

Financial Analyst

Jan 2015Oct 2016 · 1 yr 9 mos · Gurgaon, India · On-site

  • Managed B2B collections for key global clients including Marriott and Expedia, handling 25K+ monthly invoices.
  • Key achievements: • Improved DSO and collections performance through structured follow-ups and account prioritization
  • Successfully transitioned and stabilized pilot processes across global teams
  • Recognized with multiple awards including Numero Uno for performance excellence
  • Supported reporting automation and process improvements to enhance operational efficiency
Stakeholder ManagementClient DevelopmentCommunicationCustomer Relationship Management (CRM)Order to CashTeam Building+17

Tata consultancy services

Senior Process Associate

Apr 2009Jan 2015 · 5 yrs 9 mos · Gurugram · On-site

  • Supported OTC operations for global clients including Avis Budget Group (US) and Citi (UK).
  • Key achievements: • Led quality checks, audit preparation, and process documentation for global transitions
  • Recognized multiple times for performance excellence and fast-track growth
  • Strengthened process compliance and reporting accuracy across operations
Stakeholder ManagementClient DevelopmentCommunicationCustomer Relationship Management (CRM)Order to CashTeam Building+17

Serco

Senior Process Associate

Nov 2008Apr 2009 · 5 mos · Gurugram · On-site

  • Resolved complex broadband and billing queries for UK-based TalkTalk customers, consistently improving customer satisfaction and first-call resolution.
  • Key achievements: • Improved customer satisfaction scores through effective issue resolution and structured communication
  • Streamlined support workflows by collaborating with cross-functional teams, enhancing response accuracy and efficiency
  • Trained and mentored new team members, contributing to faster onboarding and improved team performance
Stakeholder ManagementCommunicationCustomer Relationship Management (CRM)Customer ServiceERP (SAP/Oracle/HighRadius)

Dell technologies

Technical Support Expert

Jul 2007Nov 2008 · 1 yr 4 mos · Gurugram · On-site

  • Delivered technical support for desktops, laptops, and printers, ensuring timely resolution of hardware-related issues and high customer satisfaction.
  • Key achievements: • Improved first-call resolution rates by enhancing troubleshooting approaches and knowledge sharing
  • Collaborated with cross-functional teams to streamline support processes and improve service quality
  • Designed and developed onboarding and training materials, reducing ramp-up time for new hires
  • Consistently recognized for delivering accurate resolutions and strong customer experience
  • Built a strong foundation in problem-solving, process improvement, and customer-centric service delivery.
Stakeholder ManagementCommunicationCustomer Relationship Management (CRM)Customer ServiceERP (SAP/Oracle/HighRadius)

Aegis

Collections Executive

Nov 2006Jul 2008 · 1 yr 8 mos · Gurugram · On-site

  • Managed first- and third-party credit card collections for U.S. consumers, ensuring full compliance with regulatory standards and internal policies.
  • Key achievements: • Improved recovery rates and reduced delinquency through effective negotiation and structured payment planning
  • Enhanced collection efficiency by implementing targeted follow-up strategies and account prioritization
  • Strengthened customer engagement through empathetic communication, improving resolution outcomes
  • Collaborated with quality and training teams to streamline processes, improving team performance and service consistency
  • Developed strong expertise in collections strategy, compliance, and customer-centric recovery approaches.
Stakeholder ManagementCommunicationCustomer Relationship Management (CRM)A/R CollectionsERP (SAP/Oracle/HighRadius)

Education

University of Calcutta

Bachelor of Science - BS — Science

Sep 1998Aug 2001

Utkal University

Bachelor of Science - BS — Information Technology

Oct 2000Nov 2003

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