May 2021 – Oct 2022 · 1 yr 5 mos · San Francisco, California, United States

• Led design of the Fleet Service Customer Portal from zero to one–providing fleet managers with a suite of tools and information to manage and monitor vehicle service.
• Initiated and led product vision exercises with senior product leadership–identified gaps between existing experiences and an ideal state through quant, qual, market, and competitive analysis. Plotted potential milestones, cross-functional resource dependencies, and other relevant information for path-forward planning.
• Researched and designed numerous solutions within Rivian's Service team such as the Service Dashboard, Scheduler, Field Action (Recall) Dashboard, Mobile app, and others.
• Led the initiative to create an email design system which increases productivity for design and implementation tremendously.
• Onboarded new designers and provided ongoing mentorship.

Nov 2019 – May 2021 · 1 yr 6 mos

• As a Product Designer on the Sell-side Customer Growth team, I worked on projects to guide as many as possible of the homeowners on our platform towards becoming a customer of the selling product that is right for them. My projects include but not limited to:
• Free Home Valuation Analysis request flow
• Redfin iOS App "My Home" screen
• Video Open House
• Seller Hub

Jun 2017 – Nov 2019 · 2 yrs 5 mos

• As a Product Designer at RedfinNow, a service providing cash offers to purchase houses from homeowners, I designed our consumer and internal products from end to end, including requirements, UX flow, wireframes, high-fidelity visual design, prototypes, usability testings, and iterations. My primary projects include:
• Homepage: https://www.redfin.com/now
• Homeowner questionnaire flow
• Multiple Internal Tools for RedfinNow agents and administrators to create offers for homes, manage deals, check progress and manage loans.
• The first version of Direct Access that allows home buyers to request entry codes via SMS to get in homes and tour on their own.

Jan 2017 – Jun 2017 · 5 mos · Greater Seattle Area

• Designed the 1st-version interface of the company's cybersecurity software - BlueFlow.
• Worked with the co-founder to come up with usability test plans, and improved the information architecture of BlueFlow.
• Redesigned the dashboard by improving the data visualization, layout and content prioritization.

Mar 2016 – Sep 2016 · 6 mos · Bellevue, WA

• Accomplished 5 projects including website design, graphic design and logo redesign.
• Worked with the CEO, collecting business requirements and user needs to generate design solutions.
• Collaborated with a remote developer and explained design ideas by making interactive prototypes.

Jan 2016 – Jan 2017 · 1 yr · Greater Seattle Area

• Working on a web application with two Amazon employees, in charge of design from end to end, defining, ideating and iterating in a fast-paced environment. Accomplished all the flowcharts and wireframes, currently working on high-fidelity interfaces design.
• Working on a mobile app with 4 fellow Master and Ph.D students. Designed the wireframes and made the first version of prototype by coding with HTML and CSS on Ionic.
• Designed and coded my whole portfolio website in HTML and CSS.

Jan 2016 – Mar 2016 · 2 mos · Redmond, WA

• Ideated solutions to improve web experience of their website.
• Redesigned two pages of the website.
• Designed graphics including the logo, timeline infographics and social media banners.