Dec 2020 – Apr 2022 · 1 yr 4 mos · Mumbai, Maharashtra, India

• At Edcast, my role is as dynamic as our company itself!
• The job starts with fostering a healthy relation with the client and partner with them for driving a seamless Project Implementation, Product Integration. My duties as a Customer Success & Programs Manager is ensure a smooth transition from contract to launch stages of the project, and once it is settled in well facilitate the expansion of the product footprint inside the customer’s organization.
• Some of my key areas of focus are driving customer adoption by providing governance advice, usage/adoption recommendations, risk identification and mitigation. The ultimate goal is to attain higher customer satisfaction, absolute retention and mitigate churn at all times.

Nov 2019 – Dec 2020 · 1 yr 1 mo · Pune Division, Maharashtra, India

• As a Product Head at TFMS Group of Companies. A Pune based start-up, working on transforming the talent development domain to enable better HR Operations. At TFMS, I am responsible for a multitude of things inclusive of owning a complete accountability of the product conceptualization and
• design.
• I play a central role in managing the design and development team of 12 resources to ensure an on-time readiness of the product. Not only getting the product developed, but also spearheading the client servicing and and driving Customer success to ensure stakeholder delight and a steady revenue stream from pro duct sales.
• As a Product Head, it's critical for my role to ensure IPR protection of the product's revolutionary AI-powered recommendation engine (Patent Pending).
• Having spent almost a decade in conceptualization & execution of Content driven marketing strategies, I also hold a pivotal position in terms of conducting marketing campaigns to establish and elevate the brand & it's products.

Jan 2018 – Nov 2019 · 1 yr 10 mos

• As Lead - Customer Success Center of Excellence at Jombay, I drove strategic initiatives to enhance customer experience, retention, and engagement. I established scalable frameworks for customer onboarding, success metrics, and proactive engagement, ensuring seamless product adoption and long-term value realization. By leveraging data-driven insights, I optimized customer support workflows, implemented automation, and strengthened cross-functional collaboration. My focus on operational excellence and customer advocacy enabled Jombay to deliver exceptional client experiences, fostering growth and customer loyalty.

Sep 2017 – Nov 2019 · 2 yrs 2 mos

• My work emails developing content with a focus on Psychometric Analysis & Talent Assessment. It involves designing micro-learning modules for conditioning learner's behaviour.
• Different aspects of my work at Jombay are Strategic Content Development, managing the Authoring Platform, content promotion, client communication and project management.
• My job is to ensure the quality & impact of the competency development training & exercises we provide to our clients.

Sep 2017 – Nov 2019 · 2 yrs 2 mos

• As a Learning and Development (L&D) Consultant, my aim is to help organizations in fostering a talent pool and spark up the leadership gene to the fullest of it's potential. I help driving development journeys that support the sustainable high performing organisations.
• I am responsible for developing L&D journeys tailored to fit the changing needs of the organization. That involves developing, managing and coordinating training requirements for disparate levels of the organisation based on current and future capability and mandatory needs.
• I specialize in an innovative and ingenious approach of coaching termed as Practice Coaching to achieve effective engagement among the pool of High-Potentials.
• My job is to provide direction, advice and coaching on development matters that maximize individual and team capability. By conducting a thorough Learning Needs Analysis (LNA) we determine the learning needs from an individual and organisational perspective.

Dec 2016 – Sep 2017 · 9 mos · Pune

• My job entails developing SEO oriented, engaging content, write social media posts, designing content marketing strategies, establishing brand communication strategies.
• I am also the Program Head of the platform Pick My Story and my responsibilities comprise of directing platform, driving content development, managing social media platform and establishing a lead generation funnel.

Jan 2015 – Sep 2016 · 1 yr 8 mos · Pune/Pimpri-Chinchwad Area

• Creating engaging content which included blogs, articles and press releases. My responsibilities also entailed managing social media platforms for our clients and the company as well. I formulated a social media strategy which enabled us to reach to a wider group of prospects. In addition to that, I also actively participated in company events as a part of the management team.

Jan 2015 – Sep 2016 · 1 yr 8 mos · pune

• Market research reports

Jun 2010 – Aug 2011 · 1 yr 2 mos · pune