Siddharth Sekhar Panda

Customer Success Manager

Bengaluru, Karnataka, India12 yrs 3 mos experience

Key Highlights

  • Expert in cloud-native integration architectures.
  • Proven track record in customer success and platform optimization.
  • Strong leadership in TIBCO integration solutions.
Stackforce AI infers this person is a SaaS Integration Architect with extensive experience in enterprise integration solutions.

Contact

Skills

Core Skills

Customer Success ArchitectureHybrid IntegrationTibco IntegrationIntegration ArchitectureTibco Development

Other Skills

IBM App ConnectIBM API ConnectwebMethodsDataPowerIntegrationAutomationEvent StreamOpenShiftCustomer SuccessIBM Cloud Pak for IntegrationAPI ConnectIBM MQApp Connect EnterpriseApache KafkaKubernetes

About

Customer Success Manager Architect with 13 years of experience designing, modernizing, and operating enterprise integration platforms across banking, insurance, retail, telecom, and energy industries. I specialize in helping enterprises transition from legacy ESB-based integrations to modern, cloud-native, API-led, and event-driven architectures using IBM Cloud Pak for Integration, API Connect, IBM MQ, App Connect Enterprise, Event Streams, and Red Hat OpenShift. In my current role at IBM, I work as a trusted technical advisor to large enterprise customers, guiding platform architecture, adoption, onboarding, and optimization for mission-critical workloads — often in regulated and air-gapped environments. I collaborate closely with customer architects, engineering leaders, and executives to deliver scalable, secure, and resilient integration platforms while driving measurable business outcomes. My background includes deep hands-on experience with TIBCO (BW 5.x/6.x/BWCE, EMS), API gateways, messaging platforms, Kubernetes, observability (Instana), and CI/CD-driven platform engineering. This allows me to bridge strategy with execution and credibility with customers. I’m passionate about customer success, platform architecture, and product thinking — translating real-world customer challenges into architectural guidance, best practices, and product feedback. Areas of focus: Customer Success Architecture, Hybrid Integration, APIs & Event Streaming, OpenShift Platforms, Observability, and Enterprise Modernization.

Experience

12 yrs 3 mos
Total Experience
2 yrs 1 mo
Average Tenure
1 yr 5 mos
Current Experience

Ibm

Customer Success Manager Architect

Nov 2024Present · 1 yr 5 mos · Bengaluru, Karnataka, India

  • Act as a trusted technical advisor for enterprise customers, driving adoption and success of integration platforms built on IBM Cloud Pak for Integration and Red Hat OpenShift.
  • Guide customers through architecture design, onboarding, production rollout, stabilization, and optimization for mission-critical workloads.
  • Design hybrid integration architectures using API Connect, IBM MQ, App Connect Enterprise, DataPower, and Event Streams.
  • Advise platform and engineering teams on containerized runtimes, CI/CD pipelines, and platform engineering best practices.
  • Drive observability and reliability improvements using Instana and integrated monitoring approaches to improve MTTR and platform stability.
  • Collaborate with sales, delivery, support, and product teams to ensure long-term customer success and time-to-value.
IBM App ConnectIBM API ConnectwebMethodsDataPowerIntegrationAutomation+5

Allstate india

Lead Software Engineer I

May 2023Oct 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India

  • Lead a team of TIBCO engineers, providing technical guidance, mentorship, and
  • overseeing project execution to ensure timely delivery of high-quality solutions.
  • Design, develop, and implement TIBCO-based integration solutions for complex
  • business requirements, leveraging TIBCO products.
  • Collaborated closely with business stakeholders, architects, and analysts to gather
  • requirements, define system specifications, and develop optimal integration strategies.
  • Oversaw the end-to-end development lifecycle, from requirements analysis and design
  • to coding, testing, and deployment, ensuring adherence to quality standards and best
  • practices.
  • Conducted thorough code reviews, providing constructive feedback to enhance code
  • quality, performance, and maintainability.
  • Troubleshoot and resolve technical issues related to TIBCO integration solutions,
  • ensuring smooth functioning and minimal disruption to business operations.
  • Mentored team members, fostering their professional growth and promoting a culture
  • of knowledge sharing and continuous learning.
  • Provided technical expertise and guidance in the development of integration
  • frameworks, reusable components, and standards.
TIBCO Integration

Adidas

Platform Engineer II

Feb 2021Apr 2023 · 2 yrs 2 mos

  • Role: Integration Lead
  • Responsibilities:
  • Integration Lead and Solution Architect for TIBCO / Middleware ESB managing large-scale Digital Transformation.
  • Accountable to set up and standardize development, testing, continuous integration and delivery, monitoring, API management, integration, and containerization platforms.
  • Involved in design, code, verify, test and document complex integration scenarios from requirement capturing till deployment in production. Covering different phases of the SDLC (Design, develop, test, monitor and automate).
  • Developing interface based on various communication protocols, e.g., JMS, SOAP, REST, JDBC, HTTP and SFTP using TIBCO stack.
  • Experience with automation & code management tools like Jenkins, Bitbucket and SVN.
  • Involved in deciding best fit development toolset (from given standards) & methodology for projects and initiatives.
  • Working in Agile model, involved in sprint planning & review, creating and refining backlog and collaboration with different teams for completing stories in time.
  • Involved in addressing project issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Apache KafkaKubernetesContinuous Integration and Continuous Delivery (CI/CD)TIBCO BW5TIBCO BusinessWorksMicroservices+3

Ericsson

Senior Solution Integrator

Aug 2018Jan 2021 · 2 yrs 5 mos · Greater Bengaluru Area

  • Role: TIBCO Developer
  • Responsibilities:
  • Working on development of new CRs, production issues-CSRs and PRODUCTION activities.
  • Expertise on web services implementation, SOAP over HTTP and JMS.
  • Supporting TIBCO BW and EMS live applications.
  • Co-coordinating with region (Onsite) team to solve the issues and queries during resolution of issues.
  • EMS server installation, administration and configuration of EMS load balancing, fault tolerance, monitoring and tracing setup.
TIBCO Development

Ibm india pvt. limited

Senior System Engineer

Mar 2017Aug 2018 · 1 yr 5 mos · India

  • Role: TIBCO Developer
  • Responsibilities:
  • Design the architecture and integrating the end-to-end AMI solution.
  • Involved in development of projects from requirement capturing till deployment in production.
  • Designed and developed various interfaces using TIBCO BW 6.3.4.
  • Deployed the applications using TIBCO Enterprise Administrator.
  • Configured the services in TIBCO API Gateway.
  • Preparing Unit Test Plan (UTP), Integrated Test Plan (ITP) and handover documents.
  • Prepared Test data and Test script.
TIBCO Development

Infosys

Techonolgy Analyst

Oct 2013Feb 2017 · 3 yrs 4 mos · Bengaluru, Karnataka, India

  • Role: TIBCO Developer and Application Support.
  • Responsibilities:
  • Interface Development and Deployment:
  • Involved in development and enhancement projects from requirement capturing till deployment in production. Ensuring that all enhancement work is on time.
  • Performed seamless integration and automated the business management processes for their Human Resources, Sales, Order, Inventory and billing application system for improved business process delivery.
  • Designed and developed various Inbound and Outbound TIBCO BW processes for Inventory, Order, Sales, HR and Billing system and performed various data mapping and manipulation.
  • Preparing Unit Test Plan (UTP), Integrated Test Plan (ITP) and handover documents.
  • Testing and deployment in Development and UAT environment. Bug fixing and UAT support.
  • Worked on ‘Go Live’ activities in order to enable timely delivery of applications without any issues.
  • Application Support:
  • Involved in supporting around 500 TIBCO BW interfaces in Production.
  • Extensively involved in incident resolution as per the priority and ensuring that all the incident SLAs are being met.
  • Daily job monitoring for recurring issue. Permanent fixes were found and deployed as per enhancement process.
  • Daily tracking of alerts and issue in the server. Troubleshooting the issue and informing appropriate stake holders.
  • New hawk rules were identified and deployed as per requirement of the existing services.
  • Proactively involved in process improvement activities for the project.
  • Helped users in identifying issues related to data. Finding root cause and fixes to existing problems.
  • Creating reusable knowledge base of the existing issues along with resolutions and fixes applied till now.
  • Mentoring new joiners in the project to ensure smooth progress of the project.
TIBCO Development

Education

College Of Engineering, Bhubaneswar

Bachelor's degree — Mechanical Engineering

Jan 2009Jan 2013

St. Paul's School

12th Std. — PCM

Jan 2007Jan 2009

St. Paul's School

10th Std.

Jan 1996Jan 2007

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