Siddharth Sekhar Panda — Customer Success Manager
Customer Success Manager Architect with 13 years of experience designing, modernizing, and operating enterprise integration platforms across banking, insurance, retail, telecom, and energy industries. I specialize in helping enterprises transition from legacy ESB-based integrations to modern, cloud-native, API-led, and event-driven architectures using IBM Cloud Pak for Integration, API Connect, IBM MQ, App Connect Enterprise, Event Streams, and Red Hat OpenShift. In my current role at IBM, I work as a trusted technical advisor to large enterprise customers, guiding platform architecture, adoption, onboarding, and optimization for mission-critical workloads — often in regulated and air-gapped environments. I collaborate closely with customer architects, engineering leaders, and executives to deliver scalable, secure, and resilient integration platforms while driving measurable business outcomes. My background includes deep hands-on experience with TIBCO (BW 5.x/6.x/BWCE, EMS), API gateways, messaging platforms, Kubernetes, observability (Instana), and CI/CD-driven platform engineering. This allows me to bridge strategy with execution and credibility with customers. I’m passionate about customer success, platform architecture, and product thinking — translating real-world customer challenges into architectural guidance, best practices, and product feedback. Areas of focus: Customer Success Architecture, Hybrid Integration, APIs & Event Streaming, OpenShift Platforms, Observability, and Enterprise Modernization.
Stackforce AI infers this person is a SaaS Integration Architect with extensive experience in enterprise integration solutions.
Location: Bengaluru, Karnataka, India
Experience: 12 yrs 3 mos
Skills
- Customer Success Architecture
- Hybrid Integration
- Tibco Integration
- Integration Architecture
- Tibco Development
Career Highlights
- Expert in cloud-native integration architectures.
- Proven track record in customer success and platform optimization.
- Strong leadership in TIBCO integration solutions.
Work Experience
IBM
Customer Success Manager Architect (1 yr 5 mos)
Allstate India
Lead Software Engineer I (1 yr 5 mos)
adidas
Platform Engineer II (2 yrs 2 mos)
Ericsson
Senior Solution Integrator (2 yrs 5 mos)
IBM India Pvt. Limited
Senior System Engineer (1 yr 5 mos)
Infosys
Techonolgy Analyst (3 yrs 4 mos)
Education
Bachelor's degree at College Of Engineering, Bhubaneswar
12th Std. at St. Paul's School
10th Std. at St. Paul's School