Yash Dhagat

Product Manager

Bhopal, Madhya Pradesh, India5 yrs 3 mos experience

AI EnabledHighly Stable

Key Highlights

Led AI-driven innovations for contact centers.
Achieved over $5M in Annual Recurring Revenue.
Established in-house text-to-speech capabilities across multiple languages.

Stackforce AI infers this person is a Product Manager specializing in AI-driven CXM solutions for contact centers.

Contact

Skills

Core Skills

Product ManagementArtificial Intelligence (ai)Machine LearningMechanical EngineeringBusiness Development

Other Skills

Product OperationsArtificial Neural NetworksSAS (Software)Market AnalysisBusiness ManagementWireframingProduct DeliveryCustomer Relationship Management (CRM)customer carevoice AIProduct InnovationProject ManagementSoftware Product ManagementMicrosoft ExcelCustomer Requirements

About

Experienced Product Manager specializing in CXM solutions, with a focus on delivering AI-driven innovations for contact centers. Over 4 years, I've led initiatives in developing cloud-based Text-to-Speech and Automatic Speech Recognition technologies as part of CCAAS solutions. Passionate about optimizing voice channels, I collaborate closely with businesses to deliver best-in-class solutions that enhance customer engagement and operational efficiency.

Experience

5 yrs 3 mos

Total Experience

5 yrs 3 mos

Average Tenure

Current Experience

Sprinklr

5 roles

Senior Product Manager

Nov 2024 – Mar 2026 · 1 yr 4 mos

Product Manager

Promoted

Nov 2023 – Oct 2024 · 11 mos

As product owner of the voice implementation module for CCAAS, leading a team of product analysts and ML Associates to oversee end-to-end implementations and conducting POCs, resulting in an Annual Recurring Revenue exceeding $5M.
Instituted a streamlined process for constructing Customized Automatic Speech Recognition models tailored for voicebot and speech analytics applications, achieving unparalleled accuracy surpassing 85% across all languages and accents, setting a new industry standard.
Engineered sub-features within voice implementations, encompassing diarization of mono calls, contextualization and Automatic Machine Detection (AMD), enhancing the overall functionality and efficiency of the system and optimizing agent’s productivity in outbound call campaigns.

Product OperationsArtificial Neural NetworksSAS (Software)Market AnalysisBusiness ManagementWireframing+18

Associate Product Manager

Oct 2022 – Oct 2023 · 1 yr

Established an in-house text-to-speech capability spanning multiple languages to facilitate Interactive Voice Response(IVR) and voice bot functionalities, enhancing user experience and accessibility.
Reduced the After Call Work (ACW) of call center agents by implementing a call summarization feature using GPT, resulting in a reduction in average call handling time and a subsequent increase in per-agent productivity.
Developed a contextualised CSAT model leveraging cutting-edge Large Language Models (LLMs), yielding a 20% increase in correlation with Net Promoter Score (NPS).

SAS (Software)Market AnalysisBusiness ManagementMachine LearningProduct DeliveryCustomer Relationship Management (CRM)+9

Senior Product Analyst

Feb 2022 – Sep 2022 · 7 mos

Devised an Automated Quality Management framework aimed at monitoring agents' performance within contact centres, effectively minimizing manual auditing efforts.
Introduced a Smart Case Summary functionality designed to support agents in their tasks, leading to a reduction in AHT.

SAS (Software)Market AnalysisBusiness ManagementMachine LearningProduct DeliveryCustomer Relationship Management (CRM)+10

Product Analyst

Aug 2020 – Jan 2022 · 1 yr 5 mos

Carried out contact driver discoveries, intent model training and chatbot configurations as part of conversational AI implementations
Formulated a sophisticated smart routing mechanism to optimize the existing case assignment engine within contact centres, resulting in an elevated customer experience and a 5% enhancement in Customer Satisfaction (CSAT).

SAS (Software)Market AnalysisBusiness ManagementMachine LearningProduct DeliveryCustomer Relationship Management (CRM)+10

Jindal stainless

Research Intern

May 2019 – Jul 2019 · 2 mos · Hisar, Haryana, India · On-site

Researched the diverse properties of ultra high strength martensitic steel and formulated a workshop recommendation for this defense-grade material, focusing on mechanical and thermal fabrication techniques.

Steel MakingMechanical EngineeringMetallurgyMetal Fabrication

Chai point

Business Development Intern (Boost native channel through enhanced customer experience)

Nov 2018 – Jan 2019 · 2 mos · Bengaluru Area, India

Started the native delivery of Chai On Call (COC) inside International Tech Park Bangalore.
Strategized and implemented the digital marketing campaigns to boost native deliveries.
Lead generation with the inside sales team on the Subscription Chai business model.
Devised the distribution strategy for CPG in ISS outlets (supermarkets).
Coordinated with the supply team and managed the entire supply chain of CPG starting from indentation to its placement in the outlets.
Associated a Chai Point closed wallet to the accounts of the subscription chai customers, with the help of tech team.

Market AnalysisBusiness ManagementBusiness DevelopmentMicrosoft WordStrategy