Shiv Sharma — Business Development Executive

1. Affixious Pvt. Ltd. (May 2022 – March 2025) Senior Travel Consultant • Handled inbound and outbound calls, emails, and live chat support. • Provided customer service for travel-related queries and issues. • Coordinated with suppliers such as Brightsun Travel, TripPro, MyHolidays, etc. • Managed corporate bookings • Created PNRs and processed refunds. • Expertise in GDS – Amadeus. ⸻ 2. IndiGo Airlines (Nov 2018 – 2020) Customer Service Officer • Managed domestic and international reservations (Navitaire, Skyspeed). • Handled boarding control and check-in processes. • Dealt with irregular operations (IROP), SLT, and ReCom procedures. • Ensured proper allocation of security measures. • Delivered excellent customer support at the airport. ⸻ 3. PPL – DIAL GMR, Indira Gandhi International Airport (2015 – 2018) Customer Service Agent • Provided assistance at all terminals, including passenger queries. • Handled information desk responsibilities. • Ensured smooth passenger handling and customer satisfaction. ⸻ 🛠 Skills • Strong customer service & communication skills. • Experience in GDS systems (Amadeus, Navitaire, Skyspeed). • Inbound/Outbound calling, email & live chat handling. • Corporate and leisure travel booking expertise. • PNR creation, refund processing, and travel policy knowledge. • Airline & airport operations (boarding, check-in, IROP handling). • Conflict resolution and negotiation skills. • Ability to coordinate with suppliers and stakeholders. • Team player with strong problem-solving abilities.

Stackforce AI infers this person is a Customer Service Professional in the Travel and Aviation industry.

Location: Delhi, India

Experience: 5 yrs 5 mos