Sep 2024 – Jan 2026 · 1 yr 4 mos

• The Veterans and Supporters is a Dell Technologies Employee Resource Group focused on camaraderie and service within Dell Technologies and our communities. We are civilians, veterans and service members bound by a desire to engage and make progress real.

May 2023 – Present · 2 yrs 11 mos

• Oversees global PMO CoE initiatives, ensuring alignment with organizational goals and effectively addressing project management needs.
• Directs the Change Advisory Board, leading organizational change efforts and integrating new strategies and processes seamlessly.
• Acts as a primary representative for the PMO CoE in cross-functional and cross-business engagements, strengthening relationships and alignment across diverse teams.
• Provides expert guidance on PMO best practices, project management tools, and platforms, enhancing team capabilities and performance.
• Continuously develops and refines PMO CoE processes and tools to improve efficiency and adapt to evolving project management requirements.

Dec 2022 – May 2023 · 5 mos

• Collaborated with stakeholders to enable and enhance capabilities for the Lifecycle Hub, ensuring alignment with strategic goals.
• Led daily Scrum calls to facilitate team communication, track progress, and resolve issues effectively.
• Developed and delivered clear and concise communications to stakeholders, keeping them informed and engaged throughout project phases.
• Coordinated with cross-functional teams to integrate feedback and optimize processes for improved project outcomes.
• Managed stakeholder expectations and maintained strong relationships to drive successful project execution and delivery.

Dec 2019 – Dec 2022 · 3 yrs

• Directed the delivery process for all Site Services items, managing scope changes, project schedules, and costs, while securing customer and stakeholder approvals.
• Maintained effective communication channels with end customers, Dell staffing, and partner organizations to ensure seamless project transitions.
• Developed and managed staffing plans, collaborating with Dell and partner organizations to ensure timely resource onboarding.
• Implemented partner delivery metrics to meet timelines, quality standards, and productivity requirements within Site Services offerings.
• Ensured alignment of Partner Statement of Work (PSOW) with customer contractual requirements and Dell’s solutions, identifying and addressing operational gaps and setting up reporting dashboards for all contractual SLAs and KPIs.

Feb 2019 – Present · 7 yrs 2 mos

• The Mission & Vision of Women in Action: What we want to accomplish, the end-state, future looking
• Our Vision: Dell is a destination employer for women, where everyone drives to create an inclusive environment, and women are enabled to achieve their goals at each point in their journey
• Our Mission: Build an inclusive community that provides development, leadership, and networking opportunities designed to empower, retain and attract women

Jun 2018 – Dec 2019 · 1 yr 6 mos

• Led project oversight and stakeholder management, ensuring timely delivery and satisfaction of customer, Dell, and account leadership.
• Provided support and maintained overall responsibility for the profitability of the project portfolio, driving financial success.
• Identified and allocated resources effectively to meet project and program deliverables.
• Evaluated and recommended techniques and practices to achieve project goals and enhance performance.
• Influenced and managed continuous improvement initiatives, optimizing project and program processes and practices.

Nov 2015 – May 2018 · 2 yrs 6 mos

• Designed and implemented the Service Cards sales program in Brazil, enhancing market penetration and service adoption.
• Onboarded new retailers for Dell services sales in the US, including defining the services portfolio, setting up SKUs, and enabling IT infrastructure.
• Tracked revenue performance and developed new sales processes to drive global growth and efficiency.
• Established and optimized sales processes to support and scale Dell services across multiple regions.
• Collaborated with cross-functional teams to ensure seamless integration and execution of new sales programs globally.

Sep 2013 – Nov 2015 · 2 yrs 2 mos

• Acted as a communication bridge between the DSP, Dell Technical Support, and Dell Sales, facilitating effective collaboration and information exchange.
• Supported the development of operational metrics and reporting structures for Field Services Delivery, ensuring alignment with performance goals.
• Proactively identified potential issues and drove resolution strategies to mitigate customer impact and enhance service delivery.

Jun 2011 – Aug 2012 · 1 yr 2 mos

• Responsible for coordinating deliveries of hardware and software services in enterprise environments (EQL, EMC, Power Edge and Power Vault) for over 14 countries for Latin America.
•  Creates proper documentation in Portuguese and Spanish according to customer’s needs.
•  Presents Webcast sessions with LA Teams regarding Proactive Maintenance for revenue improvement
•  Participates in Roadshows for the US regarding Proactive Maintenance
•  Identified SKU’s errors and process’s gaps and created new processes to improve the business.
•  Participated on DELL WORLD 2011 by presenting Proactive Maintenance to Brazil’s Customers.

Jul 2010 – Jun 2011 · 11 mos

• Collaborated with cross-functional teams to analyze situations and data, providing insightful solutions and delivery options.
• Identified and resolved large-scale service disruptions to maintain service continuity and customer satisfaction.
• Coordinated service delivery documentation for US and Brazilian marketing and sales teams, ensuring alignment and accuracy.
• Utilized various monitoring tools to track exceptions in timing (DCCMT), created an Onboarding Training Deck for new employees, and addressed root cause issues to meet customer SLA.

Dec 2009 – Aug 2012 · 2 yrs 8 mos

• Presents to internal employees and Dell customers about Dell Services.

Dec 2009 – Jul 2010 · 7 mos

• Collaborated with cross-functional teams to analyze situations and data, providing insightful solutions and delivery options.
• Identified and resolved large-scale service disruptions to maintain service continuity and customer satisfaction.
• Coordinated service delivery documentation for US and Brazilian marketing and sales teams, ensuring alignment and accuracy.
• Utilized various monitoring tools to track exceptions in timing (DCCMT), created an Onboarding Training Deck for new employees, and addressed root cause issues to meet customer SLA.

Feb 2009 – Oct 2009 · 8 mos · Round Rock - Texas

• Responsible for coordinating deliveries of hardware and software services in enterprise environments
• Coordinated service delivery documentation for US and Brazilian marketing and sales groups
• Managed Dell Virtualization Readiness Assessment program for Brazil
• Increased Dell Latin American remote services by 30% -- helping translate documentation into Spanish and Portuguese and delivering sales and marketing material