Sofiya Gurung

Business Development Executive

Bengaluru, Karnataka, India10 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in vendor management and account development.
Strong analytical skills with a focus on improving vendor experience.
Effective communicator with a track record of building partnerships.

Stackforce AI infers this person is a Vendor Management Specialist in the E-commerce industry.

Contact

sofigrg2@gmail.com LinkedIn

Skills

Core Skills

Vendor ManagementKey Account Management

Other Skills

Vendor CoordinationVendor PartnershipsAmazon Vendor CentralThird-Party Vendor ManagementVendor Managed InventoryKey Account DevelopmentKey Account Relationship BuildingCatalogsCatalog DevelopmentProduct CatalogCatalog MerchandisingCatalog CreationCatalogE-CommerceE-Commerce Development

About

Experienced Vendor Consultant with a demonstrated history of working in the e-commerce industry. Skilled in vendor management, key account management, cataloging, merchandising, and content quality audit. Strong e-commerce professional with a MS Communication degree focused in Mass Communication/Media Studies from Bangalore University.

Experience

10 yrs 6 mos

Total Experience

2 yrs 7 mos

Average Tenure

3 yrs 6 mos

Current Experience

Amazon

Vendor Consultant (Retail Vendor Manager - EU)

Oct 2022 – Present · 3 yrs 6 mos · Bengaluru, Karnataka, India · Hybrid

Support the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience.
Partnering with the Retail Team to manage vendor relationships by championing the vendor’s needs at Amazon.
Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
Provide thought leadership around planning, roadmaps and execution.
Establish a long term partnerships with key vendor partners for the group of vendors handled.
Support the launches of new programs, categories and features.
Conduct regular weekly and monthly business reviews with the vendors, highlighting business metric performance and building action plans.
Metric influencing - understand metrics and create realistic forecasts. Take calculated risks, and react quickly with new action plans.

Vendor ManagementVendor CoordinationKey Account Management

Dell technologies

Analyst, Web Production

Sep 2020 – Oct 2022 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Setup and maintenance of online merchandising content using DMA and Eldorado tools.
Support the Merch manager with merchandising activities in the EMEA region including product and promotional strategy.
Support all lines of business: tablets, gaming, notebooks, desktops, servers, printers, etc.
Drive 100% quality, accuracy and operational efficiency.
Implement merchandising initiatives for online growth.
Maintain Marcom Optimization and Merchandising plan – i.e. SE, Marcom landing pages, Co-Marketing activities with dedicated bundling key areas of focus for role include:
1. Weekly and monthly transitions: Deals, CTO, Site Banners, New Bundle Creation, etc.
2. Prices and Promotions that are to be updated on a daily/weekly/monthly/quarterly basis.
3. Coordinate product launch/cycle refresh efforts.

Swiggy

Quality Specialist - Catalog

Jun 2019 – Aug 2020 · 1 yr 2 mos · Bangalore

Quality check of all restaurants on Swiggy website ensuring all items their prices (including all variables) on the site are accurate and updated.
Assists in pulling data from multiple data resources, analyze data and provide leadership with recommendations based off data.
Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.
Thoroughly check menu to ensure accuracy and completeness of the data.
To respond and take action to address issues initiated from the external and internal stakeholders.
Share weekly and monthly reports and track the effect of any changes on sales and margin within my regions.
Implement effective solutions to expedite the resolution of customer.

Prione business services pvt. ltd. (“prione”)

2 roles

Account Management Executive

Feb 2019 – May 2019 · 3 mos · Bangalore

Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences.
Help define the seller base and industry verticals target for various Amazon services using local knowledge.
Identify valuable sellers and selection for Amazon services.
Acquire retailers with valuable selection and establish long-term partnerships.
Own and manage integration of portfolio of sellers and help them become self-reliant through basic training.
Track and monitor performance and sales of key partners to manage their performance.

Catalog Specialist

Apr 2015 – Jan 2019 · 3 yrs 9 mos · Bangalore

Understand and implement Amazon catalog quality guidelines.
Write rich product description using basic product information shared by sellers.
Enhance product discoverability by selecting appropriate search key words.
Create product catalogs on the Amazon Website.
Perform quality check (QC) of the created content.
Trained new recruits in the cataloguing team.
Trained vendors for cataloguing process.
Managing the team activities in absence of manager.
Have a track of team productivity on weekly/daily basis.
Maintain records of day-to-day work by updating tools/trackers to reflect work done.