Munmi Gogoi

Project Manager

Pune, Maharashtra, India12 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in team leadership and performance management.
Expertise in driving compliance and quality in customer operations.
Skilled in cross-functional collaboration to enhance operational efficiency.

Stackforce AI infers this person is a Project Manager with expertise in customer operations and quality assurance.

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Skills

Core Skills

Project ManagementPeople ManagementTeam LeadershipPerformance Management

Other Skills

DatabasesCoaching & MentoringCross-functional CollaborationsCompliance ImplementationQuality Assurance ProfessionalsBusiness Process ImprovementExceeding Customer ExpectationsEmbedded SIM (eSIM)Continuous ImprovementTime StandardsHigh-volume RecruitingDashboardsCustomer SatisfactionCross-functional AlignmentQuality Auditing

Experience

12 yrs 6 mos

Total Experience

6 yrs 3 mos

Average Tenure

7 yrs 3 mos

Current Experience

Nvidia

Project Manager

Feb 2019 – Present · 7 yrs 3 mos · Pune, Maharashtra, India · Remote

DatabasesPeople ManagementProject Management

Wns, pune

2 roles

Assistant Operations Manager

Promoted

Aug 2016 – Jan 2019 · 2 yrs 5 mos

Managed a team of 20 associates in a high-volume customer operations process. Conducted weekly one-on-ones, performance reviews, trend analysis, and action planning to improve KPIs. Drove compliance, productivity, and quality adherence through coaching and structured interventions. Facilitated daily huddles, team updates, and process communications. Maintained attendance discipline, shift planning & workforce stability. Collaborated with cross-functional teams to support logistics, systems, and process readiness.

Coaching & MentoringPerformance ManagementCross-functional CollaborationsCompliance ImplementationQuality Assurance ProfessionalsTeam Leadership

Quality Associate

Oct 2013 – Aug 2016 · 2 yrs 10 mos

Delivered daily audits and quality assessments to ensure adherence to customer and internal standards. Performed RCA, identified gaps, and recommended corrective measures to improve service delivery. Coached agents to enhance customer service handling and compliance. Supported leadership in strengthening training programs and optimizing operational bottlenecks.