Kirat Ahuja

CEO

New Delhi, Delhi, India3 yrs 9 mos experience

Key Highlights

Expert in contract drafting and legal operations.
Proven track record in enhancing client satisfaction.
Strong background in legal and operational integration.

Stackforce AI infers this person is a Legal Operations Specialist with expertise in client management and process improvement.

Contact

Skills

Core Skills

Contract DraftingLegal AssistanceClient CoordinationQuality Assurance

Other Skills

OnboardingAttention to DetailProblem SolvingOperations ManagementTeamworkInterpersonal SkillsCommunicationClient Dealing

About

With a Bachelor of Laws from Chandigarh University, I specialized in Banking and Insurance, honing meticulous attention to detail essential for drafting legal documents and managing client relationships. My tenure at Lawyered as a Senior Executive in Legal Operations involved streamlining service delivery and enhancing client satisfaction, leveraging my expertise in contract drafting and onboarding processes. At Lawyered, our team successfully managed end-to-end client coordination, ensuring seamless communication and satisfaction throughout the project lifecycle. Contributing to quality audits and process improvements, I played a pivotal role in legal operations, fostering a collaborative environment that resonated with the company’s commitment to excellence. My background in business administration further enabled me to bridge legal and operational aspects effectively, enriching the team with diverse perspectives and a balanced approach to service delivery.

Experience

3 yrs 9 mos

Total Experience

2 yrs

Average Tenure

1 yr 9 mos

Current Experience

Zomato

Jul 2024 – Present · 1 yr 9 mos · Gurugram, Haryana, India

Address and resolve high-priority executive, legal, and social media escalations with a strategic and proactive approach.
Conduct in-depth investigations into escalations to identify and analyze breakdowns or failures within systems or processes.
Prepare comprehensive RCAs by identifying the underlying causes of issues, proposing actionable recommendations, and ensuring implementation of corrective measures in coordination with internal teams.

Lawyered

2 roles

Sr. Executive Legal Operations

Promoted

Jul 2022 – Jan 2024 · 1 yr 6 mos · Gurugram, Haryana, India

Drafting Terms and Conditions, Privacy policies, NDA’s etc.
Vetting/Reviewing of Agreements.
Client dealing, understanding requirement and providing service delivery accordingly.
Assistance in trademark due diligence and form drafting.
Analysis of data and drew conclusions for the process improvement.
Coordination between inter-departments.
Managing end-to-end client coordination, fostering seamless communication and ensuring client
satisfaction throughout the project lifecycle.
Conducting quality audit to ensure service delivery as per the process.
Shortlisting of applications.
Conducting first level interviews of the shortlisted applicants.
Assisting line senior in final round(s) of interview.
Training of new joiners on the use of portal and department working.
Preparing monthly reports depending upon the department functioning.
Securing timely service delivery to customers.
Grievance handling of clients as well as customers.
Consulting and advising clients with respect to family, money recovery, employment matters etc.

Contract DraftingOnboardingAttention to DetailProblem SolvingOperations ManagementTeamwork+3

Executive legal operations

Dec 2021 – Jun 2022 · 6 mos · Gurugram, Haryana, India

Attending and responding to inbound/outbound leads.
To handle legal inquiries in order to understand and access the nature of the case in compliance with the ops process.
Participation in the client lifecycle.
Ensuring curation of leads/clients in accordance with the departmental process.
Identifying relevant service deliveries with respect to the legal tech product.
Coordinate and Extend legal & operations support to the Inter departments of the company.
Work cordially hand-in-hand within the team ensuring service requests and deliveries end to end as may applicable.
Act as bridge and point of contact between functions and business for resolving legal issues.
Collecting feedback/testimonials from consumers, clients, and customers for quality/satisfaction assessment.