Pooja Karki

Operations Associate

Bengaluru, Karnataka, India6 yrs 2 mos experience

Highly Stable

Key Highlights

6+ years in e-commerce operations
Expert in process improvement and efficiency
Proven track record in team leadership

Stackforce AI infers this person is a skilled operations professional in e-commerce with a focus on process excellence.

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Skills

Core Skills

Operations ManagementQuality Assurance

Other Skills

team leadExcelstakeholder management

About

Operations professional with 6+ years of experience in e-commerce and content operations, including catalog management, search relevance, and escalation handling. At Flipkart and Meesho, I’ve worked on improving listing quality, resolving seller issues, and driving process improvements to enhance customer experience. Skilled in Excel, stakeholder management, and handling high-volume operations. Currently looking for opportunities in operations and process excellence roles where I can drive efficiency and impact.

Experience

6 yrs 2 mos

Total Experience

3 yrs 1 mo

Average Tenure

Current Experience

Meesho

2 roles

Operations Team Lead

Promoted

Dec 2023 – Aug 2025 · 1 yr 8 mos

Promoted from Search Analyst to Operations Team Lead based on performance and impact.
Led an outsourced team responsible for quality checking (QC) of search operations and reel moderation
Ensured high accuracy and quality standards for catalog content and short-form video moderation
Monitored team performance, SLA adherence, and conducted regular quality audits
Identified gaps in QC processes and implemented improvements to enhance operational efficiency
Collaborated with internal teams to resolve quality issues and improve overall user experience
Managed high-volume workflows while maintaining consistency and turnaround time

Operations ManagementQuality Assurance