Dec 2024 – Feb 2026 · 1 yr 2 mos

• 🚀Develop and implement a standardized process design strategy for all regional ventures.
• 🚀 Ensure alignment with overall organizational goals and industry best practices.
• 🚀 Analyze existing processes across the five regions to identify variations and areas for improvement.
• 🚀 Create detailed process maps and documentation for standardization purposes.
• 🚀 Establish and document best practices and process guidelines for each regional venture.
• 🚀 Work closely with Pakistan, Bangladesh, Nepal, Sri Lanka, and Myanmar regional teams to understand local requirements and challenges.
• 🚀 Facilitate communication between regional teams to ensure consistent implementation of standardized processes.
• 🚀 Develop training materials and conduct workshops to educate regional teams on standardized processes and tools.
• 🚀 Provide ongoing support and guidance to ensure adherence to the process
• 🚀 Identify opportunities for process improvements and innovation based on performance data and feedback.
• 🚀 Lead initiatives to enhance process efficiency and effectiveness across all regions.
• 🚀 Conduct regular audits to verify adherence to process standards and address any discrepancies.
• 🚀 Manage projects related to process design and standardization, including timelines, resources, and deliverables.
• 🚀 Coordinate with cross-functional teams to ensure successful project execution.
• 🚀 Develop and implement change management strategies to facilitate smooth transitions to new or updated processes.
• 🚀 Address any resistance or challenges encountered during the standardization process.
• 🚀 Adapt standardized processes to accommodate regional specifics while maintaining core consistency.
• 🚀 Ensure that process designs are culturally and operationally relevant for each regional venture.
• 🚀 Engage with key stakeholders in each region to gather input and ensure buy-in for standardized processes.
• 🚀 Address any concerns or feedback from stakeholders to enhance process acceptance and effectiveness.

Oct 2023 – Dec 2024 · 1 yr 2 mos

• 🚀 Identify processes to make them smooth through improvement plans & ideas.
• 🚀 Assists Line Manager in daily operational performances Supervises the daily operational performance of the team, by managing, motivating and coaching the team executives as per their KPls.
• 🚀 Follow ups the daily escalation for their prompt resolutions.
• 🚀 Provides feedbacks + coach team on their focus areas.

Nov 2022 – Oct 2023 · 11 mos

• 🚀 Supervisor Callbacks.
• 🚀 Resolving seller's concerns quickly by an internal approach.
• 🚀 Process Improvement tactics.
• 🚀 Managing HUB queries & resolving them.
• 🚀 Managing floor queries, Floor Monitoring.

Jul 2022 – Nov 2022 · 4 mos

• 🚀 Working as a front-end support through live channel/Inbound.

Jun 2021 – Jul 2022 · 1 yr 1 mo

Jan 2021 – Jun 2021 · 5 mos