Feb 2015 – Apr 2020 · 5 yrs 2 mos

• Subpoena Response Unit
• Setup team of 40+ analyst in alignment with counsel's office and compliance partner. Building team included setting up database and reporting structure for the process along with internal training and WFM support.
• Multiple projects completed during setting up of this team by identifying gaps in existing process. Also projects initiated to reduce cost and increase revenue.
• Credit
• Handling team of 12-15 direct reports along with overall responsibility of 60+ analyst and 4-5 team leaders. Responsible for day to day operations and overall matrices at business level.
• Worked on multiple projects to improve efficiency and effectiveness including project sponsored by centre head. These projects helped in saving losses along with enhanced customer service and improved employee experience.
• Gained expertise in all aspects of business including Training, WFM, Capacity planning, BCP, transition management, change management etc.

Sep 2013 – Feb 2015 · 1 yr 5 mos

• Leading team of credit analyst responsible for credit review to determine credit limits. Review includes verification of demographics (Personal and Business), linkage to loss accounts, Network linkage, AML concerns, SAR.
• Worked closely with RISK team to highlight multiple RING activities to identify group of people involved in suspicious activity. These initiatives led to pottential saves of 4-5 millions.
• Setting up credit bust out teams for US, EMEA, Canada and UK with total headcount of 400+ analyst.

Sep 2012 – Sep 2013 · 1 yr

• Team Captain Credit Department
• Leading a group of 6-10 analyst from Credit department.
• Team Responsibilities
• Conduct credit review to determine credit limits. Also review cases from AML perspective and highlight suspicious activities to security department to pursue further.

May 2010 – Sep 2012 · 2 yrs 4 mos

• Credit Run Away Team
• Part of a proactive process for end to end review of credit profile of existing customer based on logics created with historical data to identifying and eliminating high risk customers.
• Fraud preventions team
• Work on cases identified through Scanners for possible fraud. Conducting end to end review and highlighting gaps in process to enhance existing logics.

Sep 2007 – Nov 2009 · 2 yrs 2 mos · New Delhi Area, India

Sep 2005 – Sep 2007 · 2 yrs · New Delhi Area, India