Jan 2025 – Present · 1 yr 3 mos

Sep 2019 – Present · 6 yrs 7 mos

• Deepen and successfully monetize existing partnerships and capabilities
• Accountability for delivery for large customer accounts.
• Collaborate with Partner to define strategy for the account - Service delivery, Account Plan and Growth, Digital Transformation initiatives, Employee development, Organizational Capability development Good program and crisis management skills.
• Primary accountability for PL for the account, Scope Definition, Solutioning, planning, execution, resourcing, setup and run project governance.
• Define, Implement and Monitor initiatives defined in the account plan.
• Partner in Strategic initiatives for the customer organization, Alignment with customers business imperatives.
• Drive the delivery reviews with customers, travel to customer locations as needed and maintain relationships with customers
• Benchmark performance of the service delivery organization and drive continuous improvement initiatives
• Support Leadership development initiatives for delivery managers and project managers, inculcate high performance behaviours.

Mar 2011 – Sep 2019 · 8 yrs 6 mos

• Managed IT Prepaid & Network portfolio along with transformational programs in OSS/BSS domain while reporting to Account Partner.
• Ensured client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managed the partnerships to ensure positive customer satisfaction.
• Accountable for project/program management, production deployment, automation/technology enhancements and efficiencies, cost optimization, stakeholder and team management.