Kinjal Goyal

Digital Marketing Specialist

Delhi, India5 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in driver-side communication strategies.
Proven track record in project management and operational efficiency.
Strong collaboration skills with global teams.

Stackforce AI infers this person is a Marketing Professional with expertise in MarTech and project management.

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Skills

Core Skills

Team ManagementProject Management

Other Skills

Jira ManagementLocalizationStakeholder ManagementMicrosoft OutlookProject PlanningQuality AssuranceClient ServicesContent WritingMicrosoft ExcelTime ManagementNegotiation skillMicrosoft PowerPoint

About

Holding a Post Graduate Diploma in Marketing from Jagan Institute of Management Studies, I currently work as a Marketing Assistant at Uber, contributing to the Customer Relationship Management (CRM) team. My role focuses on spearheading driver-side communications, managing JIRA tickets, and optimizing engagement through tailored communication plans. With a background in marketing management and hands-on experience in localization and team management, my education and career have equipped me with a solid foundation in streamlining communication processes and improving operational efficiency. At Uber, I collaborate with diverse regional and global teams to develop messaging strategies that effectively address driver needs. By analyzing communication metrics and feedback, I contribute to enhancing engagement and satisfaction. My approach is rooted in fostering collaboration and operational precision, aligning with organizational goals while driving positive outcomes for stakeholders. I aim to bring innovative thinking and a commitment to creating impactful communication strategies to every project I support.

Experience

5 yrs

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs 11 mos

Current Experience

Uber

Marketing Assistant

May 2022 – Present · 3 yrs 11 mos · Gurugram, Haryana, India · Remote

⦁ Spearhead driver-side communications within the Customer Relationship Management (CRM) team.
⦁ Lead initiatives to streamline communication processes, resulting in improved operational efficiency and reduced response times.
⦁ Develop and implement communication plans tailored specifically for drivers, optimizing engagement and satisfaction levels.
⦁ Efficiently manage JIRA tickets, tracking progress, and adjusting priorities as necessary to align with project goals and timelines.
⦁ Analyze communication metrics and driver feedback to iterate on messaging strategies and enhance overall communication effectiveness.
⦁ Collaborate cross-functionally with regional & global stakeholders (Global Deployment, Marketing, Policy, Ops and City teams) to bring our products and brand strategy into existence.

Jira ManagementLocalizationTeam ManagementStakeholder ManagementProject Management

Channelplay limited

Assistant Program Manager- Retail Insights

Apr 2021 – May 2022 · 1 yr 1 mo · Gurugram, Haryana, India

⦁ Managed end-to-end project operations, overseeing field audits with freelancers.
⦁ Shortlisted freelancers based on project requirements and provided SOP training.
⦁ Conducted thorough quality checks of reports submitted by freelancers within specified turnaround time to ensure accuracy and adherence to project requirements.
⦁ Effectively managed field escalations, swiftly addressing issues and resolving conflicts to ensure seamless project execution and client satisfaction.
⦁ Assisted in developing client presentations, incorporating numerical data and graphical representations to effectively communicate project objectives and results.
⦁ Managed Project Finances to ensure Project Profitability.

Microsoft OutlookProject PlanningQuality AssuranceClient ServicesProject Management