Nov 2023 – Present · 2 yrs 5 mos

Jan 2021 – Nov 2023 · 2 yrs 10 mos

Jul 2018 – Dec 2020 · 2 yrs 5 mos

• ● Served customers in a friendly, efficient manner following outlined steps of service.
• ● Point of contact for all driver-partners and handling their concerns, issues using company processes and policies and providing updates to customers.
• ● Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• ● Increased customer satisfaction by resolving their account issues and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns.
• ● Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
• ● Collected customer feedback and made process changes to exceed customer satisfaction goals 99%.
• ● Looking after the escalations process.
• ● Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.