Jun 2025 – Jul 2025 · 1 mo · Chandigarh, India · On-site

• Recruitment & Hiring: Writing job descriptions, advertising roles, screening candidates, interviewing, background checks, and onboarding new hires.
• Training & Development: Creating programs for skill enhancement, professional growth, and career development.
• Performance Management: Establishing evaluation frameworks, conducting reviews, and addressing performance issues.
• Compensation & Benefits: Managing payroll, benefits administration (pensions, health), and salary negotiations.
• Employee Relations: Handling disciplinary actions, grievances, fostering positive environments, and resolving conflicts.
• Policy & Compliance: Developing, implementing, and ensuring adherence to workplace policies and labor laws.
• Culture & Engagement: Promoting company values, ensuring diversity, equity, and inclusion, and boosting employee morale and retention.
• Data & Records: Maintaining accurate employee records (attendance, EEO data) and HR information systems.

Mar 2024 – May 2025 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Handling Customer Inquiries:
• Addressing customer questions, concerns, and complaints through various communication channels.
• Providing Information:
• Offering accurate and helpful information about products, services, and company policies.
• Resolving Issues:
• Troubleshooting technical problems, guiding customers through processes, and finding solutions to their issues.
• Building Relationships:
• Maintaining positive customer interactions, providing empathetic support, and fostering customer loyalty.
• Maintaining Records:
• Keeping accurate records of customer interactions, inquiries, and resolutions in CRM systems.
• Collaboration:
• Working with other teams within the organization to ensure efficient issue resolution.

Sep 2023 – Feb 2024 · 5 mos · Gurugram, Haryana, India

• Provided general information and inquiries to all callers and is familiar with all Resort services, hours of operation.
• Up-selling, when appropriate, by informing customers of additional services.
• Responsible for actually booking the reservation and Selling

Aug 2022 – Sep 2023 · 1 yr 1 mo · Gurugram, Haryana, India

• Attend to guests' requests to book rooms or events at the hotel. Check on the internal booking system and make the booking for the guest.
• Register guests on a daily basis, checking them into single, double or suits according to their room request.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest

Mar 2021 – May 2021 · 2 mos · Delhi, India