Shahbaz Quadri

Operations Associate

Delhi, India6 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led logistics operations for 1000 drivers.
Implemented training programs improving partner communication.
Achieved 15% increase in customer satisfaction.

Stackforce AI infers this person is a Logistics Operations Manager with a strong focus on operational efficiency and team management.

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Skills

Core Skills

Operations ManagementLogistics OperationsTraining Program Development

Other Skills

Data AnalysisGoogle SheetsRewards and Recognition ProgramCommunication Skills ImprovementCustomer Satisfaction Improvement

About

As an Operations Manager at Zomato, I lead the logistics operations for a leading food delivery platform, overseeing 1000 drivers across south Delhi. I have a strong background in civil engineering, which I leveraged to optimize operational processes and improve efficiency. I have successfully driven operational improvements that resulted in increased profit margins, collaborated with cross-functional teams to ensure seamless delivery experiences, and utilized Google Sheets formulas and macros to automate data analysis and reporting tasks. I also developed and implemented a training program to improve deliver partner communication skills, reducing delivery problems and customer complaints. Additionally, I implemented a rewards and recognition program that resulted in a 15% improvement in customer satisfaction. I am passionate about creating a positive and productive work environment, and I strive to continuously learn and grow as a professional.

Experience

6 yrs 3 mos

Total Experience

1 yr 6 mos

Average Tenure

3 yrs 5 mos

Current Experience

Eternal

Operations Manager

Oct 2024 – Present · 1 yr 7 mos · Gurugram, Haryana, India · Hybrid

Operations Management

Zomato

Fleet Operations Lead

Dec 2022 – Present · 3 yrs 5 mos · Gurugram, Haryana, India

Operating logistics operations for a leading food delivery platform, overseeing 1000 drivers across south Delhi
Drove operational improvements result to profit margins.
Collaborated with cross-functional teams to ensure seamless delivery experiences and resolve issues promptly.
Utilized Google Sheets formulas and macros to automate data analysis and reporting tasks, improving efficiency and accuracy.
Conducted regular audits and analyzed data to identify trends and cost-saving opportunities.
Developed and implemented a training program to improve deliver partner communication skills, reducing delivery problems and customer complaints.
Implemented rewards and recognition program resulting in a 15% improvement in delivery performance.
Ensured compliance with grooming and uniform policies, maintaining compliance levels above 85%.
Developed initiatives to improve delivery partner PS scores above 75%.
Maintain the SL of the cities.
Handling comms part entire North.