Jyotika Baweja — Business Development Executive

Growth manager bringing 6+ years of experience in Financial Services. Digital campaign Management To leverage all the In-app & outside app digital properties to provide a 360-degree communication to all our users Managing collections campaigns of channels like SMS,push, voicebot, OBD, paytm in-app properties for delinquent customers, achieves 85% repayment within 30 days of overdue. Product/Operation related: > Closely work with Management to incorporate enhancements into existing processes and take initiatives to smoothen the functioning of the Product. > Take care of the Foreclosure/ Settlement & Waiver grid of NPA loans > Raising requirements of the Product like BRD/ SOPs/Dashboards or any new feature required by the internal team. > Ensure timely waivers on the system in order to minimize customer complaints. > Execution of NACH Mandates during special presentation for delinquent portfolio. Before Paytm, worked in Justdial from july 2017 to sep 2018 Where i managed- > In-bound channel responsibility to various local search related services to users across India through multiple platforms. > Promote various services of the company through cross-sell opportunities, both through In-bound & Outbound. > Ensure to update various databases with new Information points & enhance retrieval efficiency & accuracy. > Reduced call waiting times by managing 4% more inbound calls than company average. > Applied correct hold and transfer procedures, consistently keeping call times within the time frame target. > Maintained detailed product knowledge to competently and expertly advise customers > Monitored individual performance, providing coaching and training opportunities to team members

Stackforce AI infers this person is a Fintech professional with expertise in digital marketing and collections management.

Location: Delhi, India

Experience: 8 yrs 7 mos