Mrinal Duggal

CEO

Hyderabad, Telangana, India23 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years in process transformation and offshoring solutions.
Expert in managing large, multi-functional teams.
Proven track record in driving impactful business transformations.

Stackforce AI infers this person is a seasoned leader in healthcare operations and business transformation.

Contact

Skills

Core Skills

Process ImprovementBusiness ProcessProgram ManagementTransformationBusiness DevelopmentTransition ManagementBusiness Transformation

Other Skills

People ManagementOutsourcingSix SigmaTeam ManagementManagementOffshoringStakeholder ManagementAnalyticsProject ManagementProject PlanningVendor ManagementHuman ResourcesBusiness AnalysisChange ManagementRisk Management

About

Set up infrastructure and operating model ; lead offshored multi capability large teams in India. 20+ years of process transformation, developing offshoring solutions, program/ project management and facilitating innovation. What I do : Strategy development and execution Solution design and process design Transformations - Footprint optimization - New offshored units set up and existing scale up Program / portfolio management Senior stakeholder engagement

Experience

23 yrs

Total Experience

4 yrs 7 mos

Average Tenure

6 yrs 8 mos

Current Experience

Sanofi

2 roles

Head of Sanofi Global Services, Hyderabad Hub

Promoted

Apr 2023 – Present · 3 yrs · Hyderabad, Telangana, India

Leading Sanofi's multi-functional multi-divisional global hub at Hyderabad.

Head - Analytics, Design & Projects at Sanofi

Sep 2019 – Apr 2023 · 3 yrs 7 mos · Hyderabad, Telangana, India

Managing the set up and scale up for Sanofi global delivery center (Medhub), understanding new opportunities and challenges to provide "Play to Win" solutions.
Work with colleagues across the globe to drive employee motivation and engagement thereby delivering impact and results that matter.

Process ImprovementBusiness process

Novartis

Global Program Lead - Service Development & Transitions

Feb 2014 – Feb 2019 · 5 yrs · Hyderabad Area, India

Manage and drive major transformation programs and projects – start up collaboration for innovation and digital, RPA, block-chain solution, setting up new business/ services. Thereby delivering on the following:
Build, lead and sustain virtual project teams, with members drawn from across the business; customer representatives, subject matter experts, IT resources, service delivery resources and third parties
Manage and drive transformation programs and projects
Drive the solution development and implementation process for a program area
Manage the transition process (overseeing the work of Transition Managers) on an end-to-end basis
Ensure the solution is properly designed and implemented according to GATE (Getting activities Transitioned Effectively)
Work with functional and IT resources to specify the elements of the solution
Challenge and stretch functional and customer teams to do what is needed to hit the business case
Ensure that all SLA, quality and risk management activities are undertaken on the process area
Track the outcome and savings generated by the projects
Plan and manage stakeholder engagement, change management and alignment across the program

Process ImprovementBusiness processProgram ManagementTransformation

Hsbc

Business Development and Migration Manager

Aug 2010 – Jan 2014 · 3 yrs 5 mos

Finance (Analytics, Management Information and Regulatory Reporting) Transition , Business Development activities and Capacity Planning. Ad Hoc Dashboards and projects.

Business processPeople ManagementBusiness DevelopmentTransition Management

Jardine llyod thompson pvt. ltd.

Manager - Business Transformation

Jul 2008 – Jun 2010 · 1 yr 11 mos · Mumbai

Job Profile included Management of Transition within budget during all the phases namely Opportunity identification, Transition Set up, Knowledge Transfer and Stabilization period ensuring SOW and SLA targets to be discussed and closed timely; Processes transitioned are as follows:-
Various Pension benefit processes that include data amendment process, Leaver and new joiner pension fund management, Retirement management etc.
Insurance processes such as creation of slips, verification of documents involving various financial calculations. This typically covered Marine, construction, Aviation insurance etc.

Process ImprovementBusiness processBusiness TransformationTransition Management