Imanshu Arora

Business Development Executive

Hong Kong, Hong Kong3 yrs 9 mos experience

AI Enabled

Key Highlights

Proven track record in high-volume retail operations.
Expert in customer service and conflict resolution.
Skilled in enhancing brand presentation through creative tools.

Stackforce AI infers this person is a Retail Customer Service Specialist with expertise in operational efficiency and customer engagement.

Contact

Skills

Core Skills

Customer ServiceCustomer ExperienceRetail OperationsTechnical Support

Other Skills

Consumer ServicesCustomer Service RepresentativesFirst Contact Resolution (FCR)UpsellingCross-SellingComplaint ManagementInventory ControlVisual MerchandisingRetail SalesSubject Matter ExpertsCustomer EngagementClient ServicesAI for Business AnalysisArtificial Intelligence (AI)Microsoft Copilot

About

Results-oriented professional with a strong foundation in high-volume retail operations at IKEA. I excel at balancing top-tier customer service with operational efficiency, specializing in product consultation, conflict resolution, and driving sales targets. Beyond the retail floor, I leverage the Ado acrobat pro dc, LR, premier pro to enhance brand presentation and create engaging promotional content. I combine technical CRM proficiency in Salesforce and Zendesk with a creative eye to deliver a comprehensive customer experience.

Experience

3 yrs 9 mos

Total Experience

1 yr 9 mos

Average Tenure

2 mos

Current Experience

Agoda

Customer Service Specialist

Mar 2026 – Present · 2 mos · India · On-site

Consumer ServicesCustomer Service RepresentativesCustomer ServiceCustomer Experience

Ikea

IKEA

Sep 2024 – Oct 2025 · 1 yr 1 mo · Gurugram · On-site

Assisted 50+ customers daily in high footfall retail environment by understanding needs and recommending suitable products.
Supported sales performance through upselling and cross-selling complementary products and promotional offers.
Handled customer inquiries related to product availability, pricing, delivery tracking, and after-sales service.
Resolved customer complaints professionally, improving customer satisfaction and retention.
Maintained merchandising standards and shop floor presentation to improve customer engagement.
Conducted inventory checks and supported stock accuracy and order fulfillment operations.
Assisted promotional campaign implementation through pricing and display updates.

Customer ServiceFirst Contact Resolution (FCR)Retail OperationsUpsellingCross-SellingComplaint Management+2