Deepak Kumar

Operations Associate

Noida, Uttar Pradesh, India5 yrs 6 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Proven expertise in Adobe product management and technical support.
Strong background in networking and IT management.
Currently pursuing advanced studies in Computer Science.

Stackforce AI infers this person is a skilled technical support consultant with a focus on SaaS and IT management.

Contact

Skills

Core Skills

Adobe SignCloud ComputingActive DirectoryTechnical SupportNetworkingActive Directory Management

Other Skills

Adobe cxProduct-basedDomainAdobe Admin ConsoleLicense allocationData migrationVdiTechnical assistanceHelp desk softwareComputer NetworkingAzure Active DirectoryOffice 365Network ServicesIdentity and Access Management (IAM)Windows

About

As a Computer Engineer I am currently seeking to leverage my skills to gain a position in Communication and Engineering Industry, where i can contribute my knowledge and develop a long-term career. With all my skills acquired during my course of study and internships,i believe that with the right attitude anything is possible for a better tomorrow. I strongly think that i have the qualities to handle any kind of work load as well as i have an enthusiastic personality. My short term goal is to get a job in reputed company

Experience

5 yrs 6 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 7 mos

Current Experience

Adobe

Technical Support Consultant

Oct 2023 – Present · 2 yrs 7 mos · Noida, Uttar Pradesh, India · Hybrid

Adobe Sign, Cloud computing, Core technical, Product-based
Adobe Enterprise Solutions & IT Management
Licensing & Contract Management
License allocation & deployment
Contract renewal & compliance tracking
Managing Adobe Enterprise Agreements
Adobe Admin Console & user management
Role assignment & permission handling
Troubleshooting Adobe access & licensing issues
Data & Account Migration
Migration planning & execution
Ensuring data integrity & security during migration
Transitioning users from legacy to new Adobe platforms
Gantt Chart & Project Coordination
Timeline & milestone tracking
Resource allocation & task prioritization
Coordination with teams for smooth execution
Domain & Active Directory (AD) Management
Adobe Admin Console domain claiming & verification
Managing Adobe Federated ID & Enterprise ID
Synchronizing Active Directory with Adobe

Adobe signAdobe cxCloud computingProduct-basedDomainActive Directory+2

Ntt data

Helpdesk Associate

Oct 2022 – Oct 2023 · 1 yr · Noida, Uttar Pradesh, India · On-site

Respond to requests for technical assistance in person, via phone, chat or email
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Follow up with customers and users to ensure complete resolution of issues
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Resolve technical problems with Local Area Networks and Wide Area networks
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Help update training manuals for new and revised software and hardware
Train computer users as necessary.