Nidheesh Velayudhan — Operations Associate

A results-driven Delivery Manager with extensive experience overseeing end-to-end operations, process transitions, and high-impact service delivery across global teams. Promoted in April 2025 for consistent performance and leadership in driving operational excellence. I bring a strong foundation in managing L&D processes, having successfully transitioned key functions from EY to IBM, ensured NASBA-compliant CPE processing, and optimized data operations through automation and advanced reporting. With a proven track record in stakeholder management, change enablement, and continuous improvement, I now lead regional/function-level delivery operations—ensuring SLA adherence, client satisfaction, and smooth functioning of large cross-functional teams. My role includes managing Team Leads and mid-level staff, coordinating resource planning with HR and Business Operations, conducting RCA creation with initial action planning, and serving as the primary escalation point (L0) for my function. I am also responsible for driving transformation initiatives, overseeing mandatory compliance training cycles, and ensuring timely execution of IT/LOA actions. This blend of operational expertise, people leadership, and transition experience positions me strongly for roles requiring strategic delivery management, process optimization, and cross-functional coordination.

Stackforce AI infers this person is a Delivery Manager in the HR Services industry with a focus on operational excellence and process optimization.

Location: Kochi, Kerala, India

Experience: 13 yrs 7 mos