Nov 2021 – Mar 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · Remote

• Working as Site Reliability Engineer & Operator (SRE & SRO)
• As an SRE, it is my duty to solve the reported escalations and major incidents within SLA
• It is my responsibility to document all the incidents and prepare an SOP
• Responsible for ensuring that resources are always available on the floor and for assigning the roles and responsibilities of resources on a daily basis.
• I should keep an eye out for surges in ATK and Grafana and use resources for validation.
• Ought to handle the escalations.
• Work on the service request for the Top Account (Watchlist and CRE) customers.
• As an SRO, it is my duty to check the dashboards at regular intervals and attempt to address all alerts that are reported within the predetermined SLA of 15 minutes.
• Before announcing any outage, I must carry out a second layer of validation in my capacity as Incident Commander. In order to quickly fix the outage, I should start the major incident call and include the necessary teams on it.
• In my capacity as a communicator, it is my duty to initiate the first customer (external) and internal (executive) communication within 15 minutes of the commencement of any major incident.

May 2015 – Aug 2018 · 3 yrs 3 mos · Bengaluru Area, India · On-site

• Working on Oracle SOA Suites, Oracle Identity Management suite, Oracle HTTP server, WebLogic, Oracle Forms and Reports Installation, Configuration and Troubleshooting issues.
• Involved working in different configuration issues of WebLogic, Oracle HTTP Servers.
• Responsible on handling the upgrade and maintenance issue of FMW products.
• Performs Web Server and App Server setup.
• Troubleshoot the environment issues.
• Troubleshoot and resolve the webserver security issues.
• Experienced in two way SSL configuration with Oracle HTTP server and WebLogic.
• Applying the security patches and resolve the security vulnerabilities.
• Performs Infrastructure setup.
• Certified WebLogic Administrator.
• Certified Oracle Database 11g: SQL Fundamentals I

Aug 2018 – Oct 2021 · 3 yrs 2 mos · Bangalore · On-site

• Working as client consultant.
• Set up of Production, DR, Testing and Development Environments for the client which has the following middleware components OHS, OAM, OVD/OID, ADF, BIP, Forms and Reports
• Working as Fusion Middleware Administrator
• SSO configuration, AD integration, MFA integration, and related problem-solving.
• DR Drill activities and troubleshoot the environment issues.
• Installation, Configuration and troubleshooting of the application.
• Chef server, workstation and chef client set up
• Responsible on handling the upgrade and maintenance issue of FMW products.
• Investigation of Performance test/Stress test related issues.
• Troubleshoot and resolve the webserver and app server security issues.
• SSL configuration of the environment.
• Oracle Cloud environment setup and troubleshooting

Feb 2013 – May 2015 · 2 yrs 3 mos · India · On-site

• Worked closely with Application Architects, Development Team, Testing Team and DBA Team to discuss application enhancement initiatives and resolving issues while implementing them.
• Performed SSL implementation on web servers.
• Configuration management for Testers and Developers and resolving issues.
• Trouble-shooting for different kinds of failures in WebLogic Servers, immediate fixture of the issue and performed root cause analysis on many of them.
• JBoss and IIS Server installation, configuration, maintenance and troubleshooting.
• JBoss Server Health monitoring via JMX console
• Assisted in JBoss installation, upgrading and patching of infrastructure software products to support web application hosting.
• Provided technical assistance for development and support on JBoss application server platforms.
• Maintaining and troubleshooting infrastructure issues in a large set of enterprise applications.
• Training and mentoring junior administrators on middleware technologies.
• Deploy the applications to various environments like DEV, QA, Staging and PROD.
• Prepared shell scripts for automating routine tasks.
• Responsible for recording/documenting information concerning failures & outages in Production and the measures taken to resolve them.
• Acknowledging and resolving testing defects assigned to Environment/ Infrastructure/ Deployment and managing them according to various releases.