Sanjeev Ojha

Business Development Executive

Mumbai, Maharashtra, India13 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in hospitality management.
Expert in guest service and onboarding processes.
Strong team-building and leadership capabilities.

Stackforce AI infers this person is a Hospitality Management Specialist with strong guest service and team leadership skills.

Contact

Skills

Core Skills

Hospitality ManagementGuest Service Management

Other Skills

ManagementTeam BuildingHospitality IndustryHotel ManagementMicrosoft OfficeMicrosoft ExcelFront Office

About

I strive for excellence in every task I undertake. An Extrovert by nature, making new friends comes naturally to me. I believe in deadlines and task completion with total commitment. Reaching out to people and assisting them gives me tremendous satisfaction. I am an independent, committed and collective person having an optimistic outlook in life. I am efficient and highly organized in a challenging environment. I believe in taking systemic, but dynamic approach towards new responsibilities and challenges. I acknowledge team spirit, and regard this as key to success to continuous improvement

Experience

13 yrs 9 mos

Total Experience

4 yrs 7 mos

Average Tenure

10 yrs 3 mos

Current Experience

Airbnb

2 roles

Acquisition Specialist

Jan 2016 – Present · 10 yrs 3 mos

Identify and log potential leads in market through online and offline sources
Onboard new hosts by introducing and explaining the Airbnb platform guiding them through the listing process and ensuring a qualified active listing is created by the host.
Identify hosts that can take on additional responsibilities within the market and minimize friction of hosting for people with extra space.
Analyze and benchmark existing supply to identify growth opportunities and build host network in order to provide the best possible experiences to guests
Identify hyper local initiatives and projects, plan and execute locally relevant partnerships and deals for market activation
Developing the Goa and VR Maharashtra Market with commercial Properties
Host Meetups and Education.
Team Meetings and Product education

ManagementTeam BuildingHospitality IndustryGuest Service ManagementHotel ManagementMicrosoft Office+3

Acquisition Specialist

Jan 2016 – Present · 10 yrs 3 mos

Taj hotels resorts and palaces

Front office team leader

May 2014 – Jan 2016 · 1 yr 8 mos · Goa

Co-ordinated with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel were met.
Acted as a ‘One Point Contact’ for the guest; constantly interacting with guests in order to solicit feedback.
Prepared reports on internal performance and various other performance tracking systems.
Ensured through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
Maintained a Guest History System and kept all guest profiles up to date.
Ensured that all the operational standards set for all the processes were followed.
Co-ordinated operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.
Maintained regular contacts with corporate and individual customers, and built strong relationships with them.
Ensured that all the statutory requirements for in house guests are met (C–Forms, valid photo ids, form-60, etc).
Constant monitoring of guest satisfaction through reports.
Coordinating with the night auditor & the accounts team to ensure the settlement of all guest payments and refunds and also keep a check on the high balance report.

Guest Service ManagementHotel ManagementFront Office

Itc hotels

Front Office Executive

Jun 2012 – Apr 2014 · 1 yr 10 mos · Indore, Madhya Pradesh, India

Assisted in implementing systems and procedures that achieve higher cost efficiency and guest satisfaction.
Facilitated learning and development for all the team members of the outlet.
Maintained the Log Book and effective follow up systems. Checked the daily arrival list and monitored all VIP movement.
Ensured that the guest had a pleasant stay by supervision of:
Room allocation
Smooth Check In & Check Out
Special requirements of the guest
Co-ordinated with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel were met.
Acted as a ‘One Point Contact’ for the guest; constantly interacting with guests in order to solicit feedback.
Prepared reports on internal performance and various other performance tracking systems.
Ensured through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
Maintained a Guest History System and kept all guest profiles up to date.
Ensured that all the operational standards set for all the processes were followed.
Co-ordinated operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.
Maintained regular contacts with corporate and individual customers, and built strong relationships with them.
Ensured that all the statutory requirements for in house guests are met (C–Forms, valid photo ids, form-60, etc).
Constant monitoring of guest satisfaction through reports.
Coordinating with the night auditor & the accounts team to ensure the settlement of all guest payments and refunds and also keep a check on the high balance report.