Shivam Rajput

Operations Associate

New Delhi, Delhi, India6 yrs 3 mos experience

Key Highlights

Over 7 years of experience in hospitality
Expert in guest satisfaction and team management
Strong background in operational efficiencies

Stackforce AI infers this person is a Hospitality Management Professional with extensive experience in customer service and operations.

Contact

shivam.rajput@gingerhotels.com LinkedIn

Skills

Core Skills

ManagementCustomer ServiceOperations Management

Other Skills

CommunicationConflict ResolutionCustomer ExperienceCustomer Service ManagementGuest SatisfactionGuest Service ManagementHospitalityHospitality ManagementHospitality ServiceHotel ManagementHygieneManagement ProfessionalOnsite ManagementOperation EfficienciesPre-opening

About

Over all 7 Years + experience With the hotel and hospitality industry, I have developed a robust set of skills in customer service, communication, and team coordination. My role as a Housekeeping Supervisor has provided me with extensive experience in managing diverse situations, enhancing guest satisfaction, and ensuring efficient daily operations. I am skilled at building strong relationships, resolving conflicts, and fostering a positive environment for both guests and team members. My expertise in handling confidential information, coordinating with various departments, and understanding individual needs allows me to contribute effectively to any organization. I am eager to utilize my skills in a new capacity, where I can continue to enhance team dynamics, streamline processes, and contribute to a positive work environment. Currently worked in Ginger by IHCL Work Experienced in various luxurious Hotels Taj,IHG, Sarovar Groups

Experience

Ginger hotels

Supervisor (Leading Department)

Dec 2024 – Sep 2025 · 9 mos · Chandigarh, India · On-site

Leading Department
102 (Keys)
Key Responsibilities:
Cleanliness and Hygiene: Meticulously cleaning and sanitizing all areas to meet high brand and guest standards.
Guest Room Management: Preparing guest rooms in a timely manner, including changing linens, making beds, replenishing amenities, and ensuring all fixtures and furniture are in good condition.
Public Area Upkeep: Maintaining the cleanliness and appearance of lobbies, corridors, elevators, dining areas, function rooms, and outdoor spaces.
Laundry and Linen Management: Operating in-house laundry facilities (or managing outsourced services), maintaining linen and uniform inventory, and handling guest laundry requests.
Maintenance Coordination: Acting as a key communication hub by promptly reporting any maintenance issues or broken fixtures to the engineering department for repair.

Onsite ManagementManagement ProfessionalManagementCustomer Service

Hotel divine lakshmi ganga rishikesh

Senior Supervisor

Oct 2023 – Nov 2024 · 1 yr 1 mo · Rishikesh, Uttarakhand, India · On-site

As Housekeeping Senior Supervisor manages the housekeeping department by training staff, ensuring cleanliness standards are met in guest rooms and public areas, and maintaining inventory and supplies. Responsibilities include conducting inspections, addressing guest complaints, developing efficient work schedules, and preparing reports for management.Train housekeepers on cleaning and maintenance tasks.
Oversee staff on a daily basis
Check rooms and common areas, including stairways and lounge areas, for cleanliness
Schedule shifts and arrange for replacements in cases of absence
Establish and educate staff on cleanliness, tidiness and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to customer complaints and special requests
Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
Participate in large cleaning projects as required
Ensure compliance with safety and sanitation policies in all areas

ManagementCustomer Service

Wyndham hotels & resorts

Team Supervisor

Jan 2023 – Oct 2023 · 9 mos · Panipat, Haryana, India

New Role New Responsibilities
Briefing team for daily Operations
Train housekeepers on cleaning and maintenance tasks
Oversee staff on a daily basis
Check rooms and common areas, including stairways,Pool, Banquet halls,Party hall ,lobby etc for cleanliness
Schedule shifts and arrange for replacements in cases of absence
Establish and educate staff on cleanliness, tidiness and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to customer complaints and special requests
Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
Participate in large cleaning projects as required
Ensure compliance with safety and sanitation policies in all areas