Ramji Mishra

Operations Associate

Gurugram, Haryana, India16 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

15+ years of experience in diverse industries.
Expert in designing training content and modules.
Microsoft Certified Professional with proven training skills.

Stackforce AI infers this person is a Fintech and Telecom training expert with extensive experience in instructional design and technical training.

Contact

Skills

Core Skills

Training DesignContent DevelopmentTechnical SupportIt Support

Other Skills

Content ManagementPresentation DevelopmentVideo ProductionGraphic DesignNew Hire TrainingTraining & DevelopmentMicrosoft PowerPointLMSStoryboardingTroubleshootingCustomer SatisfactionProduct Support2nd Line IT SupportHelp Desk SupportIT Sales

About

► Experienced instructional designer, LMS administrator, and technical trainer. ► Microsoft Certified Professional with 15+ years of experience in the fields of Fintech, Telecom, IoT, Tech Support, Retail, and IT Training. ►Proven experience in technical training and development, content writing, and designing new hire & refresher training modules for Field Sales, Service and backend executives. E: ramjimishra.ng@gmail.com M: +91 7428108044

Experience

16 yrs 5 mos

Total Experience

2 yrs

Average Tenure

2 yrs 10 mos

Current Experience

Paytm

2 roles

Senior Manager - Training Design & Content

Promoted

Apr 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Designing training content for products like QR, Soundbox, POS, Loans, and Insurance. Creating new hire & refresher modules, self-paced learning (using Rise 360, Canva, Clipchamp), and static/video nuggets for LMS. Managing internal Google Site, conducting TTT sessions, and supporting FSEs with sales scripts and field insights

Content ManagementPresentation DevelopmentVideo ProductionGraphic DesignNew Hire TrainingTraining Design+1

Manager - Training Design & Content

Jun 2023 – Mar 2025 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Designing training content for products like QR, Soundbox, POS, Loans, and Insurance. Creating new hire & refresher modules, self-paced learning (using Rise 360, Canva, Clipchamp), and static/video nuggets for LMS. Managing internal Google Site, conducting TTT sessions, and supporting FSEs with sales scripts and field insights.

Training & DevelopmentContent ManagementPresentation DevelopmentVideo ProductionTraining DesignContent Development

Airtel

Deputy Manager - Content Writer

Nov 2018 – Jun 2023 · 4 yrs 7 mos · Gurgaon, India · On-site

Worked with Airtel’s Retail and S&D team to design and deliver training content for Prepaid, Postpaid, DTH, and Broadband. Created mobile learning modules, onboarding and refresher trainings, video storyboards, flyers, and business decks. Managed content uploads on Atlas and Airtel Buzz LMS, collaborated with design teams, and launched a YouTube channel to support Field Sales Team training.

Microsoft PowerPointLMSStoryboardingContent DevelopmentNew Hire TrainingTraining Design

Kochartech

2 roles

Assistant Manager Training Development

Jul 2018 – Nov 2018 · 4 mos

GizmoSmart (B2C – Smart Home Automation):
Delivered product, technical, and sales training & BPO training for IoT and home automation devices like smart plugs, sensors, Alexa integrations, and cloud cameras. Handled pre-sales demos, UAT, app testing, and post-sales support across India.
Kochar Tech (B2B – Enterprise IoT Solutions):
Led deployment and training for enterprise IoT solutions (CCTV, sensors, MDM, CRM) across PAN India. Onboarded and trained vendor partners, managed site visits, and conducted client and internal training sessions on solution implementation and support.

Lead Trainer

Dec 2015 – Jun 2018 · 2 yrs 6 mos

Iyogi

Digital Service Specialist

Jun 2014 – Dec 2015 · 1 yr 6 mos · Cyber City, Gurgaon · On-site

Provided remote L2 support for IT issues while upselling support plans, antivirus, and hardware—achieving $50K in sales over 18 months. Maintained high performance with a 90 CSAT, 85% session quality, and 40-min AHT (vs. 45-min target)

Technical SupportTroubleshootingCustomer SatisfactionProduct Support2nd Line IT Support

Reliance digital retail ltd.

IT Engineer

Apr 2012 – Jun 2014 · 2 yrs 2 mos · Gurgaon, India · On-site

Handled solution-based selling and IT support at retail stores. Trained sales and service teams on IT products, provided onboarding support, and resolved customer escalations. Coordinated with vendors for DOA cases and managed extended warranty claims via ResQ care plans. Used SAP CRM for service management. Acted as SME for OS recovery, data transfer, software installs, and home/office network setups

Help Desk SupportIT SalesExtended WarrantyCustomer Relationship Management (CRM)SAPComputer Repair+1

Hcl infosystems ltd

Desktop and Network support Engineer

Jul 2011 – Apr 2012 · 9 mos · Faridabad Area, India · On-site

Worked with Escorts AMG R&D Centre(KMC) as Desktop and Network support Engineer of HCL Infosystem.
Provided end-to-end technical support at Escorts AMG R&D Center, ensuring smooth IT operations. Handled hardware/software troubleshooting, vendor & AMC management, and IT asset tracking. Configured and supported engineering tools like Teamcenter, UGS NX, AutoCAD, Symantec, Outlook, and Windows OS.

IT Infrastructure ManagementSoftware TroubleshootingIT Hardware SupportIT Service ManagementVendor ManagementTechnical Support

Jetking noida learning center

Hardware and Networking Trainer

Jun 2010 – Jul 2011 · 1 yr 1 mo · Noida Area, India · On-site

Delivered hands-on training on Electronics, MS Office, Hardware, OS, Networking, and Cisco device configuration at Noida and Jhansi centers. Managed English Edge server for student access and course tracking. Maintained computer labs to ensure smooth practical learning experiences.

Information Technology TrainingOperating SystemsSoftware & Hardware TrainingTechnical TrainingTraining Design