Aug 2025 – Jan 2026 · 5 mos · Bengaluru · On-site

Feb 2021 – Aug 2025 · 4 yrs 6 mos · Bengaluru, Karnataka, India

• Led the design of two-factor authentication for Plivo’s API product, improving security and reducing fraud. Enhanced the billing feature with flexible recharge options. Expanded the Verify feature to support multi-channel verification (SMS, Voice, Email, WhatsApp) with custom configurations.
• Improved conversion rates on the CX product website by designing an AI chat agent demo that showed how it helps customers quickly get answers and smoothly transition to human agents when needed.
• Enhanced sales team productivity and engagement by leading the design of automation feature to speed up daily workflows, Designed conversation intelligence feature to provide actionable insights from call recordings, and group-by functionality to help sales teams target leads effectively based on specific field groups.
• Built and scaled design system for the sales engagement platform, improving visual consistency, speeding up design-to-development workflows, and supporting scalable product growth.

Jun 2019 – Feb 2021 · 1 yr 8 mos · Hyderabad, Telangana, India

• Improved the usability of dashboard reports by making data visualizations clearer, helping business users find insights faster across multiple projects.

Jan 2019 – Apr 2019 · 3 mos · Bengaluru Area, India

• Conducted user research to understand offline shopping challenges and designed a hyperlocal shopping app experience, making it easier for local users to access digital shopping services aligned with their preferences.

May 2018 – Jul 2018 · 2 mos · Bangalore

• Created Social media posts, Newsletters, Banners and Visual elements for the product.