Dev vats

Operations Associate

Delhi, India14 yrs 2 mos experience

Highly Stable

Key Highlights

Proven expertise in logistics operations management.
Strong background in customer relationship management.
Ability to thrive in high-pressure environments.

Stackforce AI infers this person is a Logistics Operations Expert with a strong focus on customer relationship management.

Contact

vatsdev98@gmail.com LinkedIn

Skills

Core Skills

Logistics ManagementCustomer Relationship Management

Other Skills

3PL Logistics ManagementCustomer SupportPerformance MonitoringReconciliationShipment TrackingCustomer CoordinationMIS GenerationTraining

About

A result oriented professional experience in Logistics Operations & customer relationship. Highly organized & dedicated with a positive attitude; self-motivated; able to handle multiple assignments under high pressure within tight deadlines; and easy adaptability to new concepts and responsibilities. Have good experience in working in target based high-pressure work environment.

Experience

14 yrs 2 mos

Total Experience

3 yrs 8 mos

Average Tenure

1 mo

Current Experience

Snabbit

Regional Cluster Manager at Snabbit

Apr 2026 – Present · 1 mo · Gurugram, Haryana, India · On-site

Meesho

Regional Head Haryana

May 2023 – Present · 3 yrs · Haryana, India · Hybrid

Shadowfax

Assistant Manager

Aug 2021 – Present · 4 yrs 9 mos · Gurugram, Haryana, India

Myntra jabong

Senior Executive

Aug 2018 – Aug 2021 · 3 yrs · Gurugram, Haryana, India

Monitoring of “3PL Logistics Partner.
Handling escalations of CC, E-mail support & NDR Calling Team.
Responsible to maintain COD/Prepaid shipments service level.
Monitor performance of 3PL Couriers Logistics on:
Pincode performance Level
The number of Order Status, Complaints etc.
90% within TAT delivery.
Reconciliation :-
3PL Shipment level reconciliation for cod & PP Shipment.
NDC closure on Periodic basic with the Service Provider.
SLA Deduction on breaching Service level.

3PL Logistics ManagementCustomer SupportPerformance MonitoringReconciliationLogistics ManagementCustomer Relationship Management

Jabong

Key Account Manager

Apr 2013 – Aug 2018 · 5 yrs 4 mos · Gurugram, Haryana, India · On-site

First flight couriers (middle east) l.l.c

Logistics (Key Accounts)

Mar 2012 – Dec 2014 · 2 yrs 9 mos · Gurugram, Haryana, India

o Shipment tracking update – pick up and delivery.
o Monitoring shipment movement - held in Sales Tax, coordinating customers on problematic shipments for required alternate & timely pick up generation and/or delayed pickups.
o Documenting customer escalations and forwarding them in attention of respective functional heads for resolution.
Capture pick up requests and forwarding to operations collection & dispatch team.
Serve as one-point contact for Key accounts assigned. Responsibilities to include –
o COD shipment processing – tracking movement, monitoring, and generating updates.
o Pulling and circulating for delivered and undelivered shipments on daily basis.
o Generating daily MIS for customer accounts assigned.
o Monitoring and action processing for e-commerce shipments – client specific.
Responsible for monitoring for operational discrepancies and generating corrective action accordingly.
Responsible for MIS processing per customer and/or management requirement and submission accordingly to customer and/or management.
Responsible to provide training to new members specific to company policy, telephone handling skills, handling irritate customers, etc.