Mar 2022 – Sep 2024 · 2 yrs 6 mos · New Delhi, Delhi, India · On-site

• "I have worked on Acer and Samsung projects where I managed a workforce of 20 engineers deployed at Infosys. My core responsibilities included:
• Team Management: I handled the team's attendance and arranged backup engineers to ensure zero downtime.
• Logistics: I managed Out-of-Warranty spare parts, tracking them from order to delivery at the customer's location.
• Commercials: I was responsible for creating invoices and submitting them on the Acer portal.
• Reporting: I prepared data on pending vs. closed calls and reported directly to management."

Feb 2016 – Mar 2023 · 7 yrs 1 mo · Noida, Uttar Pradesh, India · On-site

• ​"I managed the onsite warranty projects for Dell and Lenovo. My responsibilities included coordinating with customers to finalize ETAs, tracking field engineers, overseeing billing, and managing the team. Additionally, at Karvy, I handled the onboarding of new vendors, which involved collecting necessary documents and processing their payments."