Akash Prakash

Operations Associate

Chennai, Tamil Nadu, India19 yrs 10 mos experience
Highly Stable

Key Highlights

  • Proven expertise in Customer Relationship Management.
  • Strong background in Business Growth and Operations.
  • Experience managing complex, matrix operations.
Stackforce AI infers this person is a seasoned operations manager in the BPO and ITES sectors.

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Skills

Core Skills

Customer Relationship ManagementOperations Management

Other Skills

BPOCall CentersService DeliveryTransition ManagementOutsourcingTeam ManagementSlaWorkforce ManagementContact CentersStakeholder ManagementPerformance ManagementMISOffshoringChange ManagementProject Delivery

About

A proven professional with rich experience in Customer Relationship Management, Business Growth & Operations across various industries like ITES and Media. Has successfully established and managed complex, matrix managed operations by engaging effectively to drive change and deliver quality

Experience

19 yrs 10 mos
Total Experience
7 yrs
Average Tenure
5 yrs 10 mos
Current Experience

Walmart

2 roles

Senior Manager

Jun 2020Present · 5 yrs 10 mos

BPOCall CentersService DeliveryTransition ManagementOutsourcingTeam Management+22

Senior Manager

Jun 2020Present · 5 yrs 10 mos

Amazon

2 roles

Operations Manager

Feb 2016Jun 2020 · 4 yrs 4 mos

Operations Manager

Feb 2016Jun 2020 · 4 yrs 4 mos

Intelenet global services private ltd.

Team Manager Barclays Sales Finance

Jun 2006Feb 2016 · 9 yrs 8 mos

Education

ICFAI Distance Education

Master of Business Administration - MBA — Banking

Jan 2006Jan 2009

ICFAI Distance Education

Advance Diploma in Business Management — Banking

Jun 2006Jun 2008

Loyola College

Bachelor's Degree — Accounting and Commerce

Jan 2003Jan 2006

Don Bosco Egmore, Chennai

Business/Commerce — General

Jan 1997Jan 2003

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