Jan 2025 – Present · 1 yr 4 mos

Jul 2024 – Dec 2024 · 5 mos

• Leading logs cost for online ordering

Jan 2023 – Aug 2024 · 1 yr 7 mos

Jul 2022 – Dec 2022 · 5 mos

Jul 2021 – Jun 2022 · 11 mos

Sep 2020 – Jul 2021 · 10 mos

Jul 2019 – Sep 2020 · 1 yr 2 mos

• Managed a team of ~15 executives.
• Responsible for expansion and launch of newer localities in Ahmedabad.
• Designed onboarding projections based on the projected growth.
• Designed rate card and incentive structures for delivery partners.
• Focused on cost optimization wherein brought down the cost by 40% within a span of 1.5 years.
• Focused on enhancement of delivery partner training programme to improve their retention on the platform.
• Led Delivery Partner engagement programs for the entire region (Gujarat, MP initially and later for Gujarat, Maharashtra and Rajasthan)
• Organized interactive sessions with the delivery partners to improve the ground connect.
• Responsible for delivery partner communication via IVR for enhanced engagement into the system.

Jul 2018 – Jun 2019 · 11 mos

• Managed the logistics team comprising of 15+ supply executives and 2000+ delivery executives.
• Worked vigorously on various quality parameters for a better delivery experience at the merchant as well as customer end.
• Focused more on long-term delivery executives hiring plan and enhanced training programmes for them.

Nov 2017 – Jun 2018 · 7 mos

• Part of the Ahmedabad logistics team from the scratch.
• Worked as a team lead covering 60% of the entire delivery executives' fleet.
• In-charge of hiring of delivery executives in Ahmedabad.
• Looked after the ticketing as well as tracking of orders at delivery level.

Jul 2017 – Nov 2017 · 4 mos

• Sole responsibility of the entire deployment process at Ahmedabad.
• Assisted the sales managers in lead generation and closing sales meetings.
• Assisted the account managers with ideas for achieving order growth for various restaurants.