Jun 2021 – Jan 2025 · 3 yrs 7 mos · Hyderabad, Telangana, India · On-site

• Refined and prioritized product backlogs to support effective sprint execution.
• Facilitated user story mapping workshops to align stakeholder expectations with project deliverables. Enhanced Agile team productivity by implementing efficient sprint planning and retrospective practices.
• Contributed to reducing delivery bottlenecks and improving order tracking visibility. Directed strategic planning and data analysis efforts to support operational excellence.
• Conducted requirements elicitation sessions, bridging the gap between business needs and technical solutions.
• Led the development and optimization of the end-to-end Order-to-Cash (O2C) cycle, enhancing efficiency in invoicing, collections, and revenue recognition workflows.
• Delivered actionable insights through Power BI dashboards for informed decision-making. Utilized tools like Jira, Power BI, and MS Visio to support project delivery.

Nov 2020 – May 2021 · 6 mos · Hyderabad, Telangana, India · On-site

• Spearheaded process optimizations to eliminate operational inefficiencies.
• Collaborated with cross-functional teams to deliver client-centric solutions.
• Assisted in developing E-commerce solutions that streamlined order management workflows.

Oct 2017 – Sep 2019 · 1 yr 11 mos · India · On-site

• Contributed to the end-to-end implementation of internal tool projects, ensuring on-time delivery while meeting quality benchmarks. Analyzed user feedback and performance metrics to improve functionalities and optimize the user experience continuously.

Oct 2016 – Jun 2017 · 8 mos · India · On-site

• Spearheaded Google Maps optimization efforts for brick-and-mortar businesses, resulting in increased local search visibility and foot traffic.
• Claimed and verified business listings to improve local rankings.
• Created engaging content to enhance brand reputation.
• Managed customer reviews to drive leads and boost foot traffic.

Jun 2016 – Aug 2016 · 2 mos · Hyderabad, Telangana, India · On-site

• In my role as a Customer Service Associate at Amazon Development Centre India Private Limited in Hyderabad, I responded to customer inquiries through various channels with a focus on providing exceptional service. I identified and resolved customer concerns promptly, ensuring a positive experience for all customers. By maintaining a deep understanding of our products and services, I was able to provide accurate information and recommendations to meet customer needs efficiently.