Kopal Jain

Design Manager

Bengaluru, Karnataka, India10 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

10+ years of experience in product design leadership.
Expert in user-centric solutions across diverse industries.
Proven track record in enhancing user engagement and retention.

Stackforce AI infers this person is a Product Design Lead with expertise in Fintech and Mobility sectors.

Contact

Skills

Core Skills

User Experience (ux)Design LeadershipProduct DesignDesign OpsTeam ManagementContent DesignUser Experience Design (ued)User Interface Design

Other Skills

Team LeadershipAI designDesign for AIWireframingUser Experience WritingDigital MarketingSocial Media MarketingFacebook MarketingSearch Engine Marketing (SEM)PhotographySocial MediaMarketingGoogle AnalyticsGoogle Webmaster ToolsGoogle Adwords

About

I am a Bangalore-based Product Design lead with 10+ years of experience, including 5 years in managerial roles building and scaling design teams, with systems that help teams work better. I enjoy working on complex problems balancing user needs, business goals, and regulation. My work spans AI, travel, insurance, fin-tech, customer loyalty, and EV mobility, delivering user-centric solutions that blend creativity with strategy. Currently designing for AI products at Paytm.

Experience

10 yrs 3 mos

Total Experience

2 yrs

Average Tenure

3 yrs 2 mos

Current Experience

Paytm

2 roles

Senior Product Design Manager - Travel

Jul 2024 – Present · 1 yr 9 mos

Design LeadershipUser Experience (UX)

Product Design Manager - Insurance and Marketing Services

Jan 2023 – Jun 2024 · 1 yr 5 mos

Led a team of 6, including product designers, UX writers and researchers, driving product design for large-scale 0–1 initiatives. My role involved close collaboration with cross-functional leaders to define product strategy, set the design vision, and deliver intuitive and seamless user experiences across products.
Spearheaded the redesign of the health insurance buying journey, simplifying user flows and increasing conversion rates by creating a more conversational and trustworthy experience.
Led the design team for the Paytm Loyalty Programme, enabling users to maximise their cashback and reward points for exclusive deals and discounts, enhancing user engagement and retention.
Managed and mentored a cross-disciplinary team of 6 people, including UX writers, researchers, and product designers, fostering collaboration and growth within the team.
Drove the DesOps transformation by creating frameworks to introduce design processes and standardise workflows, ensuring seamless and efficient design delivery across projects.

Product DesignUser Experience (UX)

Yulu

Lead Content Designer

Mar 2021 – Jan 2023 · 1 yr 10 mos · Bengaluru, Karnataka, India

Led end-to-end UX content design for Yulu’s micro-mobility platform, designing safety-first, human-centred experiences for riders and fleet operators across India. Managed and mentored a cross-functional team of 3 (UX writers and researcher), balancing strategic oversight with hands-on execution in a fast-moving, operationally complex environment.
Designed for digital–physical interactions, using contextual UI, signage, and microcopy to enhance clarity in real-world, high-stakes scenarios.
Redesigned the onboarding and education flow, improving first-ride completion rates and reducing critical user errors.
Built and implemented a consistent voice and tone system, improving the quality and clarity of all user-facing communications.
Drove UX strategy inputs, translating user insights and field research into practical, scalable design solutions.

Product DesignContent Design

Freelance

UX Designer

Oct 2018 – Feb 2021 · 2 yrs 4 mos · Bangalore · Remote

Partnered with early-stage startups to craft User Experience that improved product clarity, onboarding effectiveness, and user engagement. Operated as a solo consultant, directly collaborating with founders, product teams, and designers to define content systems and shape core user journeys from the ground up.
BarRaiser (SaaS): Led the design strategy for a real-time interview assistance tool MVP—defined key interaction flows, in-product copy, and positioning to ensure clarity and reduce cognitive load for interviewers.
Advised multiple product teams on first-time user experience (FTUE), helped reduce onboarding friction.
Worked across product, marketing, and growth, ensuring consistency of voice across product UI, landing pages and release notes.

User Experience Design (UED)User Interface Design