Khushi Agarwal

Operations Associate

Gurgaon, Haryana, India7 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Expert in data-driven decision making.
Proven track record in team leadership.
Skilled in automating workflows for efficiency.

Stackforce AI infers this person is a Growth & Operations professional with expertise in Fintech and Business Intelligence.

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Skills

Core Skills

Business Intelligence (bi)Data VisualizationTeam LeadershipBusiness DevelopmentSales

Other Skills

Power BIAdvanced ExcelCRM ToolsKPI ReportingPerformance MonitoringProblem SolvingInterpersonal CommunicationSales StrategyClient ManagementCustomer ServiceCustomer Relationship ManagementSales Target AchievementMarketing StrategyNegotiation SkillsSkilled Multi-tasker

About

I am a Growth & Operations professional with 4+ years of experience in digital marketing, business intelligence, and operations. Skilled in Power BI, Advanced Excel, and CRM tools, I specialize in building dashboards, automating workflows, and delivering data-driven insights that improve efficiency and engagement. Passionate about using analytics to solve business challenges and open to relocation opportunities.

Experience

7 yrs 1 mo

Total Experience

1 yr 5 mos

Average Tenure

2 yrs 9 mos

Current Experience

Paytm

Junior Manager

Aug 2023 – Present · 2 yrs 9 mos · Noida, Uttar Pradesh, India · On-site

Responsibility:
In my role at Paytm, I was responsible for creating and managing Power BI dashboards that tracked critical KPIs such as MAU, DAU, and campaign ROI, while also automating reporting processes through Advanced Excel using Power Query, Pivot Tables, and Macros. I managed homepage operations, ensuring campaigns, banners, storefronts, and seller coordination ran smoothly, and I supervised an 8-member team to maintain operational efficiency and campaign quality.
Challenges :
One of the major challenges I faced was handling complex data across multiple campaigns while competing with global brands and keeping up with fast-changing consumer behavior and tools. Balancing leadership responsibilities with technical execution also required adaptability.
Opportunities :
These challenges opened opportunities to strengthen my expertise in data visualization and analytics, improve efficiency through automation, and drive measurable engagement improvements of 15%. They also allowed me to grow as a team leader while contributing to smarter and faster decision-making within the organization.

Power BIAdvanced ExcelCRM ToolsData VisualizationKPI ReportingBusiness Intelligence (BI)

Pristyn care

2 roles

Team Lead

Apr 2022 – Jul 2023 · 1 yr 3 mos

Managing the Admin & Operational Work : From all the paperwork to emails, meetings, performance monitoring to reporting, a team leader role falls under such category.
Motivate the Team : Despite the fact that you lead and motivate the team, there are substantial leadership skills and qualities that can drive performance as well
Manage Performance :It is important to keep a close check on the quality of their work, what exactly they are delivering and how it’s making an impact in the organisation.
Problem Solving Skill : it’s more of a people management skill. Solving conflicts, finding the cause of the problem, uniting different personalities, that’s what real art is. It is important to empathise with both sides and solve the problems among the team members.
Welfare of the People : Being a team leader, it is vital to take care of the peoplein your team. take care of the atmosphere, environment, work balance, and compliance.

Team LeadershipPerformance MonitoringProblem SolvingInterpersonal Communication

Business Development Manager

Mar 2021 – Apr 2022 · 1 yr 1 mo

Business development Manager are responsible for driving company sales by sourcing new clients, and by convincing existing clients to purchase added offerings
Lead planning, strategy, proposal process, and bid preparation
In Health care we are providing the hassle free services to the patient

Business DevelopmentSales StrategyClient Management

Policybazaar.com

Executive Sales Representative

Jul 2020 – Mar 2021 · 8 mos · Gurgaon, Haryana, India

Providing the information to the customer regarding product and solve real time queries , provide the better product with better services

Customer ServiceSales

Traveltriangle

Travel Consultant

Jul 2019 – Jun 2020 · 11 mos · Gurgaon, India

Maintained good relationship with travellers by calling and understanding their needs
In-tract with customer by a phone ,e-mail or online chat medium
Handled B2B and B2C both
every month i achieved target

Customer Relationship ManagementSales Target AchievementSales