Dec 2019 – Oct 2020 · 10 mos

• As a member of the SF Leadership Team, I focus on driving business and customer outcomes, as well as ensuring the health of our Product Design practice. Responsibilities include:
• Working closely with product and engineering leadership to identify, scope, and manage the delivery of software applications using proven agile, user-centered design, and lean product management methodologies.
• Facilitating workshops with client executive stakeholders to align strategic outcomes with identified success criteria to ensure successful delivery
• Tracking and reporting weekly revenue and burn-down numbers for delivery engagements
• Mentoring, coaching, and advocating for the advancement of my reports (this currently includes Sr and Staff designers as well as Sr engineers and managers)
• Developing best practices for the design team, including hiring, feedback, design critique, and collaboration patterns with clients and other roles.
• Teaching sales and delivery leaders about the design process, how to integrate Product Designers, & how to sell design.
• Defining and developing new service offerings based on client needs

Jul 2018 – Oct 2020 · 2 yrs 3 mos

• Worked with balanced teams of engineers, designers and PMs to help Pivotal’s clients build successful products while enabling them in lean, agile, and user-centered methodologies. Consulted on a variety of both enterprise and consumer-facing apps for clients across the globe like NBC, Rabobank, Singapore Airlines, the IRS, and SEIU.
• Conduct generative and evaluative user research.
• Work with product managers to assess business opportunities and constraints, define priorities, and inform product roadmaps from research insights
• Develop design artifacts (personas, story boards, logic flows) to communicate user needs and design decisions to product and development teams
• Facilitate user experience exercises to help find optimal solutions to user problems including, design studio, service blueprinting, and solution brainstorming
• Design user flows, wireframes, mockups, live style guides, and high-fidelity visuals
• Lead cross-functional workshops to facilitate decision-making, including riskiest assumptions, problem and solution prioritization, and risks and mitigations
• Support development teams executing on designs through tight feedback loops, style guides, and cross-pairing
• Enable clients to build out their design practice

Feb 2018 – Oct 2020 · 2 yrs 8 mos

• Mentored and coached a team of mostly Sr Product Designers
• Led hiring initiatives and updated hiring practices to reduce bias and improve the candidate experience
• Conducted skills assessment to identify gaps in our team and inform hiring criteria for new designers
• Revitalized the Design Practice - Met with designers to identify needs, advocated for investments in our design practice, and encouraged shared ownership of team rituals like Critique, Campfire, Portfolio Reviews, etc.
• Introduced a design practice health assessment that has now spread to multiple offices

Jul 2015 – Oct 2020 · 5 yrs 3 mos

Dec 2012 – Jul 2015 · 2 yrs 7 mos · Oakland, CA

• As a founding member, I wore many hats, but always with a clear goal: to channel the voice of our users across company functions, helping ensure that we build quality products that address real needs and drive user engagement.
• Conduct qualitative research and quantitative analysis to inform product, ux, and business decisions
• Translate customer insights into requirements and designs (mockups and wireframes)
• Work closely with the technical and product teams to clarify and iterate on designs during product development
• Employ design artifacts (personas, storyboards, logic flows) to communicate user needs and design decisions to product and development teams
• Collaborate with reports team to translate user needs into actionable data visualizations and database requirements
• Conduct usability testing of new features and data visualizations
• Led efforts to spread design capacity across the company - trained teams on user research and usability testing methodologies to ensure that the user voice is accounted for across functions
• Collaborate with management team to define service level agreements and key metrics to track customer happiness and website health

Sep 2011 – Dec 2012 · 1 yr 3 mos

• worked on projects to improve processes and implement new technologies to increase the impact of the organization

Sep 2011 – Jul 2012 · 10 mos · San Francisco Bay Area

• Highly-selective leadership development program comprised of a capacity-building consulting project with a San Francisco Bay Area non-profit organization, training through New Sector's Social Change Leadership Curriculum, and additional mentoring and support from non-profit leaders and for-profit consultants.

Jan 2009 – Jan 2010 · 1 yr