Kumar Gaurav

Operations Associate

Faridabad, Haryana, India6 yrs 9 mos experience

Key Highlights

Expert in operations management with a focus on efficiency.
Proven track record in inventory control and order accuracy.
Strong leadership skills in team management and customer satisfaction.

Stackforce AI infers this person is a logistics and operations management expert in the e-commerce sector.

Contact

kumargaurav6285@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementInventory ControlLast-mile OperationsOperational EfficiencyCustomer SupportWarehouse OperationsCustomer Relationship Management (crm)People ManagementOrder Processing AccuracyInventory ManagementHigh-volume Dark Store OperationsHub/store Operations ManagementCold Chain Operations

Other Skills

Team ManagementOrder FulfillmentCustomer ExperienceProcess ComplianceReporting & MISSLA and TAT controlRider deploymentRoute optimizationPerformance monitoringWarehouse ControlResearch SkillsPublic RelationsQuality ControlTeam LeadershipMicrosoft Excel

About

Ex-Amzone ,Ex-swiggy,Ex-express bses,Ex-vaya,Ex-sbi credit card,HDFC credit card

Experience

6 yrs 9 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 mo

Current Experience

Flipkart minutes

Store Manager

Mar 2026 – Present · 1 mo · On-site

Key Responsibilities:
Operations Management
Oversee daily store operations including order picking, packing, and dispatch
Ensure orders are processed within SLA timelines (10–20 mins delivery model)
Inventory Control
Maintain accurate stock levels and reduce shrinkage
Conduct regular cycle counts and audits
Ensure proper FIFO/FEFO practices
Team Management
Handle hiring, training, and rostering of store staff (pickers, packers, riders)
Monitor team productivity (UPH – Units Per Hour)
Ensure discipline and adherence to company policies
Order Fulfillment
Ensure high order accuracy and minimal cancellations
Coordinate with last-mile delivery team for smooth dispatch
Customer Experience
Maintain high service levels with minimal delays and errors
Handle escalations and ensure quick resolution
Process Compliance
Follow SOPs related to hygiene, safety, and quality standards
Ensure compliance with POSH and workplace policies
Reporting & MIS
Track KPIs like order volume, productivity, fill rate, and wastage
Prepare daily/weekly reports using tools like Excel, internal dashboards

Operations ManagementInventory ControlTeam ManagementOrder FulfillmentCustomer ExperienceProcess Compliance+1

Amazon (amazon tez)

Store Manager

Aug 2025 – Feb 2026 · 6 mos

Leading store operations ensuring 100% order processing accuracy and on-time dispatch. - Managing inventory, stock freshness, and shrinkage control. - Monitoring daily KPIs and ensuring smooth coordination with delivery executives. - Ensuring compliance with safety, hygiene, and audit standards.

Order processing accuracyInventory managementKPI monitoringCompliance with safety standards

Shadowfax support

senior lead in Oprations

May 2025 – Present · 11 mos

Shadowfax

Senior Lead

Jan 2025 – Present · 1 yr 3 mos

Handling area-level last-mile operations with strong SLA and TAT control. - Leading rider deployment, shift planning, and route optimization using Valinor & Zoho. - Improved operational efficiency by reducing turnaround time by 20%. - Managing escalations and enhancing customer satisfaction through fast issue resolution. - Monitoring performance dashboards and optimizing manpower as per demand.

Last-mile operationsSLA and TAT controlRider deploymentRoute optimizationOperational efficiencyPerformance monitoring

Blinkit

Floor Manager

Dec 2023 – Present · 2 yrs 4 mos · Greter Noida · Remote

Customer SupportWarehouse Control

Blinkit – blink commerce pvt. ltd

Store Operations Manager

May 2023 – Jan 2025 · 1 yr 8 mos

Handled high-volume dark store operations ensuring fast order picking & dispatch. - Managed inventory health, stock accuracy, and FIFO/FEFO processes. - Achieved 15% improvement in order accuracy through process refinements. - Conducted staff performance reviews and shift productivity planning. - Ensured smooth coordination between picking, packing, and dispatch teams.

High-volume dark store operationsInventory health managementStaff performance reviews

Frogo

Assistant Manager

Aug 2022 – Present · 3 yrs 8 mos · South Delhi, Delhi, India · On-site

Warehouse OperationsResearch SkillsPublic RelationsCustomer SupportInventory ManagementCustomer Relationship Management (CRM)+2

Instamart

Assistant Manager

Aug 2020 – Present · 5 yrs 8 mos · New Delhi, Delhi, India

People ManagementMicrosoft ExcelWarehouse OperationsEnterprise ManagerCustomer SupportCustomer Service Representatives+1

Swiggy instamart

Assistant Store Manager

Aug 2020 – Apr 2023 · 2 yrs 8 mos

Managed hub/store operations including inbound, outbound, inventory & audits. - Maintained 99% order accuracy with strong SLA compliance. - Conducted training for floor teams on customer service & SOP adherence. - Utilized GoFrugal, MIM & Excel for reporting, slot planning & MIS dashboards.

Hub/store operations managementTraining for floor teamsUtilization of reporting tools

Frogo frozen foods pvt. ltd

Assistant Manager

Jun 2019 – Jul 2020 · 1 yr 1 mo

Managed cold chain operations ensuring temperature & product safety standards. - Reduced spoilage by 18% using strict FIFO and audit processes. - Maintained daily MIS and compliance reports in Excel.

Cold chain operationsTemperature and product safety standardsCompliance reports