Zia Ur Rehman

Product Manager

Bengaluru, Karnataka, India12 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in technical solution design and CRM.
  • Strong communication skills with experience in training and support.
  • Multilingual with proficiency in English and Urdu.
Stackforce AI infers this person is a Customer Support Specialist with a focus on technical solutions in the B2C sector.

Contact

LinkedIn

Skills

Core Skills

Technical Solution DesignCustomer Relationship Management (crm)Communication

Other Skills

iOSmacOSiTuneswatchOSAnalytical SkillsMicrosoft IntuneChimeOffice 365HCL notesJamfIntunesServiceNowWindows 11Windiows 10ISC

Experience

12 yrs 7 mos
Total Experience
5 yrs 9 mos
Average Tenure
6 yrs 10 mos
Current Experience

Ibm india pvt limited

Technical Solutions Specialist

Mar 2022 – Present · 4 yrs 2 mos · Bangalore Urban, Karnataka, India

Technical Solution DesignCustomer Relationship Management (CRM)

Concentrix limited company

Senior Customer Service Representative

Jul 2019 – Present · 6 yrs 10 mos · India · On-site

  • ● Handle inbound and outbound calls for iOS, macOS, iTunes, and watch OS.
  • ● Conduct training sessions for new hires & Lead training sessions focused on skill development and improvement.
  • ● Support the team in the absence of team leads or subject matter experts.
  • ● Track daily issues related to applications and manage workflows.
Communication

Wipro

Conference co-ordinator

Mar 2013 – Dec 2018 · 5 yrs 9 mos · Bengaluru, Karnataka, India

Communication

Education

Sitadevi Ratanchand Nahar Adarsh College

Stackforce found 100+ more professionals with Technical Solution Design & Customer Relationship Management (crm)

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