Feb 2019 – May 2021 · 2 yrs 3 mos · India

Jan 2016 – Sep 2016 · 8 mos

Dec 2009 – Aug 2010 · 8 mos

Dec 2009 – Aug 2010 · 8 mos

• Faculty Management
• Participant (Trainee) Management
• Taking care of Batching plan, Induction venue, tentative joining list, Moodle ID generation and attendance sheets
• Learning
• Taking care of course plan, scheduling, evaluations, feedbacks and timesheets.
• Release of the Participant
• Checking for timesheets completion, completion of mandatory WBT's , applying leaves.
• Leave Management
• Reports on absconding cases, discontinuation, resignation and LERF's.
• Report Management
• Programme Summary Report
• Course Summary Report
• Management Information System.
• Attainments:
• Initiated in disciplinary action by taking the mobile phones from the participants during their training session.
• Have given timse slots to complete the WBT's of the assosciate on time
• Have handles participants psychologically.

Sep 2009 – Feb 2013 · 3 yrs 5 mos

• Taking care of all the Project management activities, also participating in Financial activites.

Jun 2006 – Feb 2013 · 6 yrs 8 mos

• Job Profile :
• Captured Revenue Projections from the Stakeholders on quarterly basis and coordinating with them and business finance team to achieve the revenue targets of their portfolio
• Assisted in the planning and creation of Cost Budgets, project expenses to ensure budgetary compliance and control
• Ensured the billing processes are completed on time with 100% accuracy. Effectively coordinating with the delivery managers and the support group in timely generation, submission and payment of the invoices
• Reviewed and tracked relevant Financial and Administrative dimensions capturing the relationship picture.
• Generated and analyzed required reports and dashboards to ensure compliance with policies & practices
• Monitored Financial Levers and recommended corrective action as applicable
• Effectively presented and disseminated information to the management, delivery managers, corporate functions and other related stakeholders
• Created a centralized repository for gathering reporting information and used it to create dashboards.
• Involved in Contract management, Resource management for the relationship
• Worked on Siebel CRM tool and Browser based Finance Modules used in TCS.
• Collected and disseminated Best Practices to delivery/project/functional teams
• Helped co-ordinate with the stakeholders to drive corporate/branch initiatives within the branch or relationship
• Learning and Development

Dec 2005 – Jun 2006 · 6 mos

Sep 2004 – Aug 2005 · 11 mos

• Assisting in joining formalities of the new recruit.
• Handling weekly MIS for HR recruitment and adhoc reports at short notice.
• Generating Offer letters and maintaining confidentiality.
• Maintaining KRA records of company associates.
• Scheduling and coordinating interviews of candidate.
• Sourcing CV's for junior level assisgnments.
• Attainments:
• Designed format for data analysis of new recruits. Advised and implemented personal data maintainance of associates.
• Lead people development program by imparting training in MS office to HR team.
• Sucessfully worked in a team for E recruitment drive to verify 800 CV's weekly.; Job Profile:
• Coordination with various department to ensure resolution of customer complaints.
• Support coordination: Calling customers, discussing on the schedules, keeping them posted with the resolution.
• Loading of complaints on the complaints management system (CMS).
• Collaiting data for generating reports.
• Preparing MI for the Crisis team for the monthly submission of the data.
• Preparing weekly and monthly reports to support service desk and complaint handling team.
• Preparing graphical Analysis of the data.
• Analysis of complaints and highlighting key issues to review processes pertaining to the area of concern.
• Attainments:
• Have been mentor for 6 trainees and guided them through computer basics and personal loan banking and credit card product division complaints (PLB & CPD).
• Successfully handled 8 most tough premier customer complaints and resolved within the defined turn around time (TAT).
• Designed new representation of complaints through pie-charts.
• Simplified balance transfer procedure for irate customer to save time.