Gaurav T Phagna — Program Manager

As an Operations Manager at Practo, I ensure the smooth and efficient delivery of healthcare services to millions of users. I leverage my skills in operations, problem solving, communication, and leadership to manage and optimize the processes, resources, and performance of the partners, doctors, and hospitals on the platform. I also collaborate with cross-functional teams to improve the user experience and satisfaction, and to identify and resolve any issues or challenges. I have over four years of experience in the food delivery industry, where I started as an Operations Executive at Zomato and progressed to a Lead Associate and then an Area Lead. I contributed to the growth and success of Zomato's business by managing and enhancing the operations of multiple cities and delivery partners across the region, increasing the order volume, revenue, and retention rate, and ensuring the quality and safety standards. I have a BTech in Production and Industrial from Rajasthan Technical University, and a Professional Program for Soft Skill Trainer from ICBI. I am passionate about the food and hospitality sector, and I enjoy working with diverse and dynamic teams to deliver quality service and value. I am always eager to learn new things and take on new challenges, and I aspire to pursue further opportunities in the field of operations and management.

Stackforce AI infers this person is a seasoned Operations Manager in the Healthcare and Food Delivery sectors.

Location: Gurugram, Haryana, India

Experience: 6 yrs 10 mos