Apr 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · Hybrid

• Managed billing disputes through ticketing systems, ensuring alignment with desktop protocols and procedures.
• Order Management: Lead end-to-end sales and purchase order processing, ensuring timely delivery and accurate documentation, enhancing order turnaround and client satisfaction.
• Oversaw Accounts Receivable (AR) operations, including invoicing, cash application, collections, and credit management, improving cash flow management.
• Resolved billing discrepancies by coordinating with internal teams to address order and payment-related issues.
• Maintained customer account data integrity, ensuring compliance with company policies, HIPAA and SOX audit standards.
• Supported process improvements to enhance the Order-to-Cash (O2C) cycle efficiency and optimize overall cash flow performance.
• Followed up on unpaid/denied claims with insurance companies via calls, mails and online portals.
• Contributed to process improvement initiatives and participated in knowledge-sharing sessions.
• Skilled in accurately reviewing, validating, and processing a high volume of claims to ensure timely and correct reimbursement.
• Met and exceeded collection targets while adhering to quality and compliance benchmarks.