May 2022 – Dec 2023 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

Sep 2021 – May 2022 · 8 mos · Punjab, India

Aug 2020 – Sep 2021 · 1 yr 1 mo

May 2018 – Aug 2020 · 2 yrs 3 mos

• Maintaining the smooth flow of operations.
• Planning and implementation of projects.
• Bringing innovation in the processes.
• Reduce the Cost per order 40%.
• Query handling and resolution to all Operational issues of Dispatch Centers and managed MIS reports needed for the department on daily basis.
• Launched and introduced 3PL & GSP (Grofers Service Partners) model, which required introduction of informal franchisees/Self to cover the work load in critical area/Pin-codes by considering the Economic channel of the region.
• Delivery Route developed by keeping in view of geographical structure, Economic channel and Pre-planned TATs.
• Measure the delays, analyses root causes provide inputs to the teams for improvement.
• Manage set target expectations to align with our capabilities, analyses traffic volumes and determine areas for efficiency

Aug 2015 – May 2018 · 2 yrs 9 mos · Gurgaon, India

• Improving last mile operations by analyzing operations challenges and providing flexible and comprehensive solutions. DEPS analysis, Determining the Line Haul in operations so as to reduce TAT and streamline en-routing problems,manpower planning as per volume, Network expansion analysis, Pin code mapping.
• Heading last mile operation for NCR, Haryana and Uttar Pradesh cluster (North), handling a team of 100 Field Executive’s and 40 on-role employee’s (ACM, CM) of 22 Dispatch centers and 10 DPP's.
• Provide RCA for deviations in process parameters, suggesting alternatives for improving & enhancing service standards to further improve quality and operational efficiency.
• Collaborate with BD /CS/Security team to facilitate Audits at the doubtful centers. Develop and implement best audit practices.
• Conducting internal audits across all the verticals.
• Proficiency in planning efficient Logistics Management System to ensure delivery of the shipments as per committed deadlines within the budget and implementing measures to achieve reduction in terms of costs by maintaining proper locality mapping with the nearest possible DC which increase the pace of process and reduce the cost of delivery.
• Developed high-level implementation plans like pre-bagging of high priority bags at DPC’s, On time receiving/sorting and dispatching of high priority shipment and ensuring of achieving the TAT and service level of Next Day Delivery (NDD) and Same Day Delivery (SDD)
• Implemented and introduced 5S methodology to everyone, it's a workplace management methodology which helps for improving working environment and human capabilities and minimize the loss & movement as well
• Also heading the hyper local delivery operation for NCR for clients like Zomato, Sweegy & Yumist which include food delivery of online order by picking up the food from the restaurant and getting delivered to the final consumer within the TAT of 40 mins per order with the avg. volume of 800 to 900 orders/day.