Jan 2023 – Aug 2024 · 1 yr 7 mos

Jul 2020 – Jan 2023 · 2 yrs 6 mos

• Senior Producer across three unreleased titles as well as soft-launched MARVEL World of Heroes
• Co-Lead of Wolfpack, Niantic's ERG for Women and Marginalised Genders

Aug 2017 – Jul 2020 · 2 yrs 11 mos · London Area, United Kingdom

• Established and lead the Live Operations team of CSR2 since launch in July 2016 including creating and iterating the Live Ops processes of communication and feature delivery.
• Daily communication and task/priority management of interdisciplinary teams working on Live Ops and features within the project from inception to high quality delivery in an Agile framework.
• Established critical communication pathways for Marketing, Social, Customer Support (CS) and VIP teams to enable increased visibility of our players’ needs as well as ensuring our external communication is accurate.
• With the Product and CS Leads, created and maintained an escalation/triage process for addressing live issues. This includes reporting to C-staff of vital information when necessary.
• Spearheaded the delivery of The Fast & Furious integration with Universal Pictures in 2017 resulting in our most profitable events in the game’s history and continued to foster the working relationship with Universal for three further integrations in 2018, 2019 and 2020.
• Highlighted and implemented process improvements such as improved tracking of car asset delivery, working closely with the Vehicle Art Director.

Sep 2015 – Aug 2017 · 1 yr 11 mos · London Area, United Kingdom

Dec 2014 – Sep 2015 · 9 mos · London Area, United Kingdom

Jun 2013 – Dec 2014 · 1 yr 6 mos · Greater Guildford Area, United Kingdom

• · Assisting in the overall project tracking of Godus in a live and Agile environment
• · Working with the design team to manage sprint planning and communicate timelines on promised work
• · ScrumMaster for all features in Godus
• · Daily communication and collaboration with the Lead Game Engineer and Art Director to ensure teams are focusing on the correct features and bug fixes
• · Administration and maintenance of JIRA for all bug and task tracking
• · Creating and communicating sprint reports including high- and low-level tracking such as overall velocity and individual velocities
• · Working directly with the Build Manager and QA Manager to ensure all versions leaving the studio are at a high standard
• · Direct liaison of external customer support which includes ensuring the SLA is met and communication is strong between support and internal development

Apr 2013 – Jun 2013 · 2 mos · Greater Guildford Area, United Kingdom

Sep 2012 – Mar 2013 · 6 mos

• · Overall management and tracking of content for The Secret World in a live environment
• · Direct management of the writing team
• · Created and maintained new pipelines and processes using agile and Scrum techniques
• · Oversaw daily sync meetings with producers and leads to have continuous status on tasks needed for upcoming patches
• · Communicated updates and information with the team via emails and team meetings
• · Maintained project tracking via JIRA
• · Direct liaison with the Localization department

Jan 2012 – Sep 2012 · 8 mos

• Working in an agile and iterative environment for The Secret World. Managing several teams within the project as well as holding an overview of content in both development and live environments.

Apr 2011 – Jan 2012 · 9 mos

Oct 2010 – Mar 2011 · 5 mos

Apr 2010 – Oct 2010 · 6 mos

• Research Assistant in the Schulich School of Medicine and Dentistry, Department of Epidemiology and Biostatistics

Jun 2009 – Dec 2009 · 6 mos

• Worked as a team and independently to find and test issues on XBOX 360, Playstation 3 and PC versions of Bioshock 2 Multiplayer

Jan 2008 – Apr 2009 · 1 yr 3 mos

• Research Assistant in the Schulich School of Medicine and Dentistry, Faculty of Physiology and Pharmacology