Ashish pal

Business Development Executive

New Delhi, Delhi, India12 yrs 7 mos experience

Highly Stable

Key Highlights

Expert in Payment Operations and Transaction Analysis
Proficient in SQL and Data Visualization tools
Strong background in managing merchant performance metrics

Stackforce AI infers this person is a Fintech professional with strong expertise in Payment Operations and Data Analysis.

Contact

Skills

Core Skills

Payment OperationsData AnalysisAnalyticsOperations Management

Other Skills

SQLCustomer Due Diligence (CDD)Anti-Money LaunderingCategory ManagementGrafanaJuspayKibanaTableauInterpersonal SkillsMarketing OperationsCampaign ExecutionMarketing CampaignsSanctionAttention to DetailDatabases

About

Payment Operations | Live Success Rate Monitoring

Experience

12 yrs 7 mos

Total Experience

3 yrs 10 mos

Average Tenure

11 mos

Current Experience

Paytm

2 roles

Business Ops and Strategy

Promoted

Jun 2025 – Present · 11 mos · Noida, Uttar Pradesh, India · On-site

Taking care of the all the merchants onboarded at Paytm.
Analyzing transactions across a variety of Payment types
Checking the failed transactions and identifying the reason of failure.
Analyzing the merchant’s slab and checking the merchant history who crossed the slab
Regularly checking the type of merchant and checking the merchant category.
Regularly checking the success rate of the transactions done at various merchants across modes.
Utilizing data to check the merchants performance with the help of SQL.

SQLData AnalysisCustomer Due Diligence (CDD)Anti-Money LaunderingOperations ManagementPayment Operations

Payment Operations

Sep 2018 – Feb 2022 · 3 yrs 5 mos

□ Management of 3rd party merchants cashback campaigns
□ Rectification of Terms & Condition of the offer related to its technical & non technical aspect.
□ Checking the mode of payment.
□ Monitor processes using various tools and promptly identify problems.
□ Experience in managing database on Salesforce.
□ Specifically supervising the Paytm online offers and its concerns related to offer construct.
□ Supervising and coordinating with team members to finish the assignment on time.

Category ManagementAnalyticsOperations ManagementPayment Operations

Gameskraft

Payment Operations

Feb 2022 – Jun 2025 · 3 yrs 4 mos · India · Hybrid

Senior Analyst Payment Ops
GamesKraft
02/2022-06/2024 Bangalore
Tasks
Monitoring all the critical business metrics including but not limited to add cash, withdrawal, revenue, marketing and business
Payment Operations
Live monitoring of the success rate with the help of (Grafana, Juspay, Kibana) and regular follow-ups with PG team (Razor pay, cash free, PayU etc.).
Developing and seeking ways to improve tools and process for transaction analysis.
Raising issues with internal team with the help of JIRA (as per severity).
Checking transaction alerts and raising issues with the internal team and PG Team.
Test all the Payment methods for add cash and withdrawal with all the payment gateways success rates based on the data analysis results.
Blocking and adding payment message at the time of any downtime.
Routing traffic between PG’s (Primary, Secondary and others).
Reviewing transaction alerts and spotting inconsistencies.
Maintaining and monitoring PG health check, Success rate and utilized visualization tools such as tableau to present findings.
Creating and diagnosing of all incidents.
Checking deviation matrix and replying to it with appropriate data every hour
Checking (HVP) users, Gross commission, Net commission, and Bonus consumed every hour with the help of tableau dashboard.
Using SQL queries to fetch data from the database
Reconciliation
Reconciling transaction status received in internal data with PG data.
Checking exceptions and removing them by loading the appropriate data.