Mar 2024 – Oct 2024 · 7 mos · Mumbai, Maharashtra, India · On-site

Dec 2022 – Feb 2024 · 1 yr 2 mos

• Responsibilities included:
•  Leading the overall Partner Management Program for 35+ franchise partners (running 100+ internet restaurants) for Rebel Foods' Brands in the UK market across 7 cities in England & Wales.
•  Overseeing and establishing vendor relations for exporting frozen/ambient SKUs from India to the UK. Successfully achieved a 25% cost reduction and improved SKU quality within a span of 3 months.
•  Establishing a training and auditing framework to enhance the efficiency of new launches and ensure comprehensive oversight across all existing and newly on-boarded sites
•  Coordinating with the central culinary team to oversee the New Product Development (NPD) pipeline for four existing brands: Behrouz Biryani, Faasos, Lunchbox, and Chatori Vegan Indian

Jun 2022 – Nov 2022 · 5 mos

•  Managed the Rebel-Foodpanda partnership across the APAC market, spearheading its execution and strategizing the future trajectory.
•  Developed the GTM & growth strategy for new geographies in APAC and handled business development for the franchise operations & vendor relations for the Malaysia & Singapore market

Dec 2020 – May 2022 · 1 yr 5 mos

• Worked as Country Manager for Bangladesh Expansion with Foodpanda Bangladesh, a Delivery Hero company
• Led the setup of Rebel Brands in Bangladesh market from scratch by building local supply chain, launching products as per local preference, spread presence across 5 big districts in the country with more than 60 online restaurants

Sep 2019 – Nov 2020 · 1 yr 2 mos

• Handled Brand Operations for Behrouz Biryani & The Biryani Life
•  Responsible for customer experience metrics (Product ratings, NPS & Customer retention) for the largest revenue generator brand of the company
•  Analyzing customer feedback data weekly and aligning Field Operations Team accordingly to improve customer experience as well as achieve operational excellence
•  Oversaw the NPD pipeline by coordinating with supply chain and training teams to launch new products, control product deactivation and develop strategies to mitigate sales loss
•  Provided insights to the marketing team for increasing sales though suitable discounting and pricing by analyzing customer feedback, ratings, competitor data, and RPI

May 2018 – Apr 2019 · 11 mos · Pune, Maharashtra, India

• Bee Urban was a community-focused, co-living concept for Indian millennials.
•  Responsible for customer satisfaction based on day-to-day operations, community events and regular surveys
•  Handled property transformation work for newly added Bee Urban facilities
•  Involved in business development, institutional tie-ups, brand building, sales and marketing
•  Handled sales through various channels and trained sales team
•  Drove campus outreach as part of business development across various colleges in Pune

Jun 2017 – May 2018 · 11 mos · Bengaluru, Karnataka, India

• Farmveda is a Social Venture in FMCG Sector promoted by Tata Trust and Infosys Foundation, where 100% profit directly goes to the Farmers' Co-operatives managed by Center for Collective Development (CCD).
•  Involved in new products planning, brand building, sales, distribution and marketing
•  Responsible for inventory management based on demand projections and warehouse logistics
•  Handled retail sales, managed distributors, area sales managers & sales officers to open presence in new stores
•  Organized Farmveda food stalls at various sports & cultural events for branding purpose
•  Took charge of logistics as the food partner of TCS World 10K Bangalore run, which had 25000 participants

Dec 2015 – Dec 2015 · 0 mo · Ahmedabad Area, India

• Saathi is the first company which developed 100% Bio-degradable sanitary pads from Banana fibre.
• Internship activities include to work closely with technical team to design and conduct experiments related to processing fiber in addition to doing research on appropriate processing methods and assisting in product testing related work

May 2015 – Jul 2015 · 2 mos · Gandhinagar

• Published a report on "Water Quality Monitoring of Narmada River in Gujarat state" for Gujarat Environment Management Institute (GEMI)

Apr 2015 – Apr 2016 · 1 yr · Gandhinagar

•  Handled the entire process of accepting tenders, setting up of two dining halls with total capacity of 1500 people
•  Ensured proper hygiene, good food services through regular checks and complain redressals
•  Led the setting up of three food joints in the new campus – Canteen, Amul Parlor and Tea Post

Oct 2013 – Nov 2014 · 1 yr 1 mo · IIT Gandhinagar

• Amalthea is the annual technical festival of IIT Gandhinagar, and it is one of the biggest tech fest in the state of Gujarat, organized by the students.
• Designed and supervised the construction of temporary exhibition structure, seminar hall and event arena
• Arranged for travel, accommodation and food for all the national and international delegates
• Catered to all the immediate needs of the two-day event (with footfall of more than 15000 people) to ensure smooth functioning and co-ordination
• Organized a Networking Dinner for 200 guests including researchers, government officials and industry personnel